Messenger 5 "already logged in"

[For Rent]

I just upgraded from v4.7 to 5.0 early this morning. For some reason, I am
getting the error telling me that it can't log me in because I'm already
logged in at another location.

I think 4.7 is somehow still "in my system" as I didn't see how to remove it
and don't know if the 5.0 install removes older versions.

How can I erase v4.7 from my system thus allowing me to log into v5?

Using WinXP...thanks!

[Jonathan Kay [MVP]]

Greetings,

A few things could cause this, however please note that MSN Messenger 5 is *not* an upgrade
to Windows Messenger 4.7, they're separate applications.

Firstly, open up the main Windows Messenger window (click Start, All Programs, Windows
Messenger if you can't find it) click the Tools menu, then Options, then Preferences tab and
uncheck 'Run this program when Windows starts'. Next, do you have Norton Antivirus 2003
installed? Norton added a new "instant messaging scanning" feature to Norton Antivirus 2003,
which can conflict with Messenger and cause this behavior. To stop it, open Norton Antivirus
(Right-click on the Norton Antivirus icon in the System Tray/Notification Area (by the
clock), choose 'Open Norton Antivirus'), click Options, then Instant Messenger then uncheck
MSN Instant Messenger and click OK.

Thirdly, if you're an Outlook Express user, close down Outlook Express, then download and run
this .reg file:
http://messenger.jonathankay.com/downloads/stopmessenger_oe.reg
This will stop Windows Messenger from loading with Outlook Express.

Now you should be able to sign into MSN Messenger 5 without Windows Messenger interfering.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com



"For Rent" > wrote in message
gy.com...
> I just upgraded from v4.7 to 5.0 early this morning. For some reason, I am
> getting the error telling me that it can't log me in because I'm already
> logged in at another location.
>
> I think 4.7 is somehow still "in my system" as I didn't see how to remove it
> and don't know if the 5.0 install removes older versions.
>
> How can I erase v4.7 from my system thus allowing me to log into v5?
>
> Using WinXP...thanks!
>
>

[For Rent]

Hi Jonathan!

Thanks for the tips. I did try it, and it still shows as me being logged in
elsewhere. I removed the options from Norton Antivirus 2003, it was already
unchecked in the 4.7 version.

Any other ideas? I wish there was an option to see where I am logged in
from.. Since it's the only account that I have, and it's not shared, I have
no idea where it could be shared from.

Would just removing the 5.0 version and going back to 4.7 (since I saw no
way of officially uninstalling it) just alleviate the problem? I'm thinking
that may be the better of solutions as it seems too much of a pain just to
install.

Thanks..
"Jonathan Kay [MVP]" > wrote in message
...
> Greetings,
>
> A few things could cause this, however please note that MSN Messenger 5 is
*not* an upgrade
> to Windows Messenger 4.7, they're separate applications.
>
> Firstly, open up the main Windows Messenger window (click Start, All
Programs, Windows
> Messenger if you can't find it) click the Tools menu, then Options, then
Preferences tab and
> uncheck 'Run this program when Windows starts'. Next, do you have Norton
Antivirus 2003
> installed? Norton added a new "instant messaging scanning" feature to
Norton Antivirus 2003,
> which can conflict with Messenger and cause this behavior. To stop it,
open Norton Antivirus
> (Right-click on the Norton Antivirus icon in the System Tray/Notification
Area (by the
> clock), choose 'Open Norton Antivirus'), click Options, then Instant
Messenger then uncheck
> MSN Instant Messenger and click OK.
>
> Thirdly, if you're an Outlook Express user, close down Outlook Express,
then download and run
> this .reg file:
> http://messenger.jonathankay.com/downloads/stopmessenger_oe.reg
> This will stop Windows Messenger from loading with Outlook Express.
>
> Now you should be able to sign into MSN Messenger 5 without Windows
Messenger interfering.
> ____________________________________________
> Jonathan Kay
> Windows MVP, Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
>
>
> "For Rent" > wrote in message
> gy.com...
> > I just upgraded from v4.7 to 5.0 early this morning. For some reason, I
am
> > getting the error telling me that it can't log me in because I'm already
> > logged in at another location.
> >
> > I think 4.7 is somehow still "in my system" as I didn't see how to
remove it
> > and don't know if the 5.0 install removes older versions.
> >
> > How can I erase v4.7 from my system thus allowing me to log into v5?
> >
> > Using WinXP...thanks!
> >
> >
>
>

[Jonathan Kay [MVP]]

Hi,

Yes, that might solve the problem by just uninstalling MSN Messenger 5 (click Start, Control
Panel, Add or Remove Programs, click MSN Messenger 5 and then click Remove).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"For Rent" > wrote in message
gy.com...
> Hi Jonathan!
>
> Thanks for the tips. I did try it, and it still shows as me being logged in
> elsewhere. I removed the options from Norton Antivirus 2003, it was already
> unchecked in the 4.7 version.
>
> Any other ideas? I wish there was an option to see where I am logged in
> from.. Since it's the only account that I have, and it's not shared, I have
> no idea where it could be shared from.
>
> Would just removing the 5.0 version and going back to 4.7 (since I saw no
> way of officially uninstalling it) just alleviate the problem? I'm thinking
> that may be the better of solutions as it seems too much of a pain just to
> install.
>
> Thanks..
> "Jonathan Kay [MVP]" > wrote in message
> ...
> > Greetings,
> >
> > A few things could cause this, however please note that MSN Messenger 5 is
> *not* an upgrade
> > to Windows Messenger 4.7, they're separate applications.
> >
> > Firstly, open up the main Windows Messenger window (click Start, All
> Programs, Windows
> > Messenger if you can't find it) click the Tools menu, then Options, then
> Preferences tab and
> > uncheck 'Run this program when Windows starts'. Next, do you have Norton
> Antivirus 2003
> > installed? Norton added a new "instant messaging scanning" feature to
> Norton Antivirus 2003,
> > which can conflict with Messenger and cause this behavior. To stop it,
> open Norton Antivirus
> > (Right-click on the Norton Antivirus icon in the System Tray/Notification
> Area (by the
> > clock), choose 'Open Norton Antivirus'), click Options, then Instant
> Messenger then uncheck
> > MSN Instant Messenger and click OK.
> >
> > Thirdly, if you're an Outlook Express user, close down Outlook Express,
> then download and run
> > this .reg file:
> > http://messenger.jonathankay.com/downloads/stopmessenger_oe.reg
> > This will stop Windows Messenger from loading with Outlook Express.
> >
> > Now you should be able to sign into MSN Messenger 5 without Windows
> Messenger interfering.
> > ____________________________________________
> > Jonathan Kay
> > Windows MVP, Messenger
> > Associate Expert
> > http://www.microsoft.com/windowsxp/expertzone/
> > Messenger Resources - http://messenger.jonathankay.com
> >
> >
> >
> > "For Rent" > wrote in message
> > gy.com...
> > > I just upgraded from v4.7 to 5.0 early this morning. For some reason, I
> am
> > > getting the error telling me that it can't log me in because I'm already
> > > logged in at another location.
> > >
> > > I think 4.7 is somehow still "in my system" as I didn't see how to
> remove it
> > > and don't know if the 5.0 install removes older versions.
> > >
> > > How can I erase v4.7 from my system thus allowing me to log into v5?
> > >
> > > Using WinXP...thanks!
> > >
> > >
> >
> >
>
>