unable Video and Voice conversation

[miriam]

I have unchecked mine and my friend internet connection
firewall. But still unable to work. We both use the same
latest version Win Msgr 4.7.

Please tell me how to fix it.
Thanks.

[Jonathan Kay [MVP]]

Greetings,

Are you are your contact using a router? If so, voice/video conversation support requires
that a NAT (router) support Universal Plug and Play (UPnP) or have some type of built-in
support for Messenger voice/video support. A number of router manufacturers have firmware
updates for their popular routers to support UPnP, check the router manufacturers website to
check or just tell us which one(s) you're using and we can look them up for you.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"miriam" > wrote in message
...
> I have unchecked mine and my friend internet connection
> firewall. But still unable to work. We both use the same
> latest version Win Msgr 4.7.
>
> Please tell me how to fix it.
> Thanks.

[John Holmes [MSFT]]

If you don't have a UPnP NAT, you can try upgrading to MSN Messenger 6 when
it comes out. It may succeed in connecting.

--
John Holmes
Developer, MSN Messenger

This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send e-mail directly to this alias. This alias is for
newsgroup purposes only.


"Jonathan Kay [MVP]" > wrote in message
...
> Greetings,
>
> Are you are your contact using a router? If so, voice/video conversation
support requires
> that a NAT (router) support Universal Plug and Play (UPnP) or have some
type of built-in
> support for Messenger voice/video support. A number of router
manufacturers have firmware
> updates for their popular routers to support UPnP, check the router
manufacturers website to
> check or just tell us which one(s) you're using and we can look them up
for you.
> ____________________________________________
> Jonathan Kay
> Windows MVP, Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
>
> "miriam" > wrote in message
> ...
> > I have unchecked mine and my friend internet connection
> > firewall. But still unable to work. We both use the same
> > latest version Win Msgr 4.7.
> >
> > Please tell me how to fix it.
> > Thanks.
>
>

[miriam]

Dear Jonathan

Thanks for your help. I'm using Linksys wireless router
(Model:
BEFW11S4).

If you could find out where can I update for my notebook.
Many thanks.
Miriam

>-----Original Message-----
>Greetings,
>
>Are you are your contact using a router? If so,
voice/video conversation support requires
>that a NAT (router) support Universal Plug and Play (UPnP)
or have some type of built-in
>support for Messenger voice/video support. A number of
router manufacturers have firmware
>updates for their popular routers to support UPnP, check
the router manufacturers website to
>check or just tell us which one(s) you're using and we can
look them up for you.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"miriam" > wrote in message
...
>> I have unchecked mine and my friend internet connection
>> firewall. But still unable to work. We both use the same
>> latest version Win Msgr 4.7.
>>
>> Please tell me how to fix it.
>> Thanks.
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Miriam,

You can find it here:
http://www.linksys.com/download

After you install the firmware update, be sure to go into the router configuration (see
documentation on how to do this), then the Password tab, and make sure that UPnP is turned
on, then reboot and it should work.

If you encounter any more issues, like John said, you and your contact might try MSN
Messenger 6:
http://messenger.msn.com/download/v6preview.asp?client=1
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"miriam" > wrote in message
...
>
> Dear Jonathan
>
> Thanks for your help. I'm using Linksys wireless router
> (Model:
> BEFW11S4).
>
> If you could find out where can I update for my notebook.
> Many thanks.
> Miriam
>
> >-----Original Message-----
> >Greetings,
> >
> >Are you are your contact using a router? If so,
> voice/video conversation support requires
> >that a NAT (router) support Universal Plug and Play (UPnP)
> or have some type of built-in
> >support for Messenger voice/video support. A number of
> router manufacturers have firmware
> >updates for their popular routers to support UPnP, check
> the router manufacturers website to
> >check or just tell us which one(s) you're using and we can
> look them up for you.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >
> >"miriam" > wrote in message
> ...
> >> I have unchecked mine and my friend internet connection
> >> firewall. But still unable to work. We both use the same
> >> latest version Win Msgr 4.7.
> >>
> >> Please tell me how to fix it.
> >> Thanks.
> >
> >
> >.
> >