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[Steph]

Dear Jonathan,
Is there another solution? I do have Norton Antivirus
2003, but the MSN Messenger Option is unchecked so I
don't think that is the problem.

Steph

>-----Original Message-----
>Greetings Steph,
>
>No problem -- do you have Norton Antivirus 2003
installed? Norton added a new "instant
>messaging scanning" feature to Norton Antivirus 2003,
which can conflict with Messenger and
>cause this behavior. To stop it, open Norton Antivirus
(Right-click on the Norton Antivirus
>icon in the System Tray/Notification Area (by the
clock), choose 'Open Norton Antivirus'),
>click Options, then Instant Messenger then uncheck MSN
Instant Messenger and click OK. Then
>try starting Windows Messenger again.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>

[Jonathan Kay [MVP]]

Greetings Steph,

Exactly how did you "uninstall" Windows Messenger? See:
http://support.microsoft.com/?kbid=302089
Go through the applicable steps, except when choosing 'Do not allow Windows Messenger to
run', be sure it's set to Disabled. If you used the registry method (the last method listed
on the page), instead of setting a 'PreventRun' DWORD, delete it (as above with the Hide
Messenger DWORD). You will need to reboot to see the change.

Well a few other things might cause this. Firstly, do you happen to have DirectX 9 installed
(it may have been installed with a game or demo as well). To check, click Start, then Run,
enter "dxdiag" and click OK. In the first window that appears, you'll see "DirectX version"
listed, if it's 9, then upgrade to DirectX 9a:
http://www.microsoft.com/windows/directx/downloads/drx90.asp

If your DirectX version is listed as 8.1, then this isn't the problem.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Steph" > wrote in message
...
> Dear Jonathan,
> Is there another solution? I do have Norton Antivirus
> 2003, but the MSN Messenger Option is unchecked so I
> don't think that is the problem.
>
> Steph
>
> >-----Original Message-----
> >Greetings Steph,
> >
> >No problem -- do you have Norton Antivirus 2003
> installed? Norton added a new "instant
> >messaging scanning" feature to Norton Antivirus 2003,
> which can conflict with Messenger and
> >cause this behavior. To stop it, open Norton Antivirus
> (Right-click on the Norton Antivirus
> >icon in the System Tray/Notification Area (by the
> clock), choose 'Open Norton Antivirus'),
> >click Options, then Instant Messenger then uncheck MSN
> Instant Messenger and click OK. Then
> >try starting Windows Messenger again.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
>

[Steph]

Xref: kermit microsoft.public.windowsxp.messenger:44491

I uninstalled it by registry, but it works now! Thanks!

>-----Original Message-----
>Greetings Steph,
>
>Exactly how did you "uninstall" Windows Messenger? See:
>http://support.microsoft.com/?kbid=302089
>Go through the applicable steps, except when
choosing 'Do not allow Windows Messenger to
>run', be sure it's set to Disabled. If you used the
registry method (the last method listed
>on the page), instead of setting a 'PreventRun' DWORD,
delete it (as above with the Hide
>Messenger DWORD). You will need to reboot to see the
change.
>
>Well a few other things might cause this. Firstly, do
you happen to have DirectX 9 installed
>(it may have been installed with a game or demo as
well). To check, click Start, then Run,
>enter "dxdiag" and click OK. In the first window that
appears, you'll see "DirectX version"
>listed, if it's 9, then upgrade to DirectX 9a:
>http://www.microsoft.com/windows/directx/downloads/drx90.
asp
>
>If your DirectX version is listed as 8.1, then this
isn't the problem.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"Steph" > wrote in message
...
>> Dear Jonathan,
>> Is there another solution? I do have Norton Antivirus
>> 2003, but the MSN Messenger Option is unchecked so I
>> don't think that is the problem.
>>
>> Steph
>>
>> >-----Original Message-----
>> >Greetings Steph,
>> >
>> >No problem -- do you have Norton Antivirus 2003
>> installed? Norton added a new "instant
>> >messaging scanning" feature to Norton Antivirus 2003,
>> which can conflict with Messenger and
>> >cause this behavior. To stop it, open Norton Antivirus
>> (Right-click on the Norton Antivirus
>> >icon in the System Tray/Notification Area (by the
>> clock), choose 'Open Norton Antivirus'),
>> >click Options, then Instant Messenger then uncheck MSN
>> Instant Messenger and click OK. Then
>> >try starting Windows Messenger again.
>> >____________________________________________
>> >Jonathan Kay
>> >Windows MVP, Messenger
>> >Associate Expert
>> >http://www.microsoft.com/windowsxp/expertzone/
>> >Messenger Resources - http://messenger.jonathankay.com
>> >
>>
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Steph,

Glad to hear it =).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Steph" > wrote in message
...
> I uninstalled it by registry, but it works now! Thanks!
>
> >-----Original Message-----
> >Greetings Steph,
> >
> >Exactly how did you "uninstall" Windows Messenger? See:
> >http://support.microsoft.com/?kbid=302089
> >Go through the applicable steps, except when
> choosing 'Do not allow Windows Messenger to
> >run', be sure it's set to Disabled. If you used the
> registry method (the last method listed
> >on the page), instead of setting a 'PreventRun' DWORD,
> delete it (as above with the Hide
> >Messenger DWORD). You will need to reboot to see the
> change.
> >
> >Well a few other things might cause this. Firstly, do
> you happen to have DirectX 9 installed
> >(it may have been installed with a game or demo as
> well). To check, click Start, then Run,
> >enter "dxdiag" and click OK. In the first window that
> appears, you'll see "DirectX version"
> >listed, if it's 9, then upgrade to DirectX 9a:
> >http://www.microsoft.com/windows/directx/downloads/drx90.
> asp
> >
> >If your DirectX version is listed as 8.1, then this
> isn't the problem.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >
> >"Steph" > wrote in message
> ...
> >> Dear Jonathan,
> >> Is there another solution? I do have Norton Antivirus
> >> 2003, but the MSN Messenger Option is unchecked so I
> >> don't think that is the problem.
> >>
> >> Steph
> >>
> >> >-----Original Message-----
> >> >Greetings Steph,
> >> >
> >> >No problem -- do you have Norton Antivirus 2003
> >> installed? Norton added a new "instant
> >> >messaging scanning" feature to Norton Antivirus 2003,
> >> which can conflict with Messenger and
> >> >cause this behavior. To stop it, open Norton Antivirus
> >> (Right-click on the Norton Antivirus
> >> >icon in the System Tray/Notification Area (by the
> >> clock), choose 'Open Norton Antivirus'),
> >> >click Options, then Instant Messenger then uncheck MSN
> >> Instant Messenger and click OK. Then
> >> >try starting Windows Messenger again.
> >> >____________________________________________
> >> >Jonathan Kay
> >> >Windows MVP, Messenger
> >> >Associate Expert
> >> >http://www.microsoft.com/windowsxp/expertzone/
> >> >Messenger Resources - http://messenger.jonathankay.com
> >> >
> >>
> >
> >
> >.
> >