Two competing versions of Messenger

[bill]

Hello,

I used to use Version 4.7 of Messenger. Then I got a
message saying update to Version 5.0 so I did. Now I
have both versions in my System Tray.

I can't seem to get rid of the old one - if I uninstall
from control panel, it gets rid of the latest version
5.0. Then I get bugged to update again...and the whole
thing starts again...

Can anyone help me ?

Thanks
Bill.

[Jonathan Kay [MVP]]

Greetings Bill,

You can remove Windows Messenger 4.7 (the old one), but if you do, you will be preventing
Remote Assistance, Whiteboard, Application Sharing and any other applications that utilize
Messenger from working (or loading without problems). You can just disable Windows Messenger
4.7, by opening it up, click Tools, Options, Preferences tab and unchecking 'Run this program
when Windows starts'. This won't stop it from being loaded by some other application though.
As well, you can disable it further by going to Start, Control Panel, Add or Remove Programs,
Add/Remove Windows Components on the left, uncheck Windows Messenger in the components list
and click Next >. Note: this is only available if you've installed Windows XP Service Pack
1 -- if you haven't, visit http://windowsupdate.microsoft.com. This won't remove Windows
Messenger, but it will let it stay out of your way, and allow MSN Messenger 5 to work
properly. If you have any problems with this, reply back with the "exact" error.

Also see:
http://support.microsoft.com/?id=330117 for more information on Windows Messenger 4.7 and MSN
Messenger 5.0.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"bill" > wrote in message ...
> Hello,
>
> I used to use Version 4.7 of Messenger. Then I got a
> message saying update to Version 5.0 so I did. Now I
> have both versions in my System Tray.
>
> I can't seem to get rid of the old one - if I uninstall
> from control panel, it gets rid of the latest version
> 5.0. Then I get bugged to update again...and the whole
> thing starts again...
>
> Can anyone help me ?
>
> Thanks
> Bill.

[Bill]

Jonathan,

I did as you said, but I still get both icons in the
system tray when I switch on. This implies it's still
loading up v4.7 I suppose.

Bill.


>You can remove Windows Messenger 4.7 (the old one), but
if you do, you will be preventing
>Remote Assistance, Whiteboard, Application Sharing and
any other applications that utilize
>Messenger from working (or loading without problems).
You can just disable Windows Messenger
>4.7, by opening it up, click Tools, Options, Preferences
tab and unchecking 'Run this program
>when Windows starts'. This won't stop it from being
loaded by some other application though.
>As well, you can disable it further by going to Start,
Control Panel, Add or Remove Programs,
>Add/Remove Windows Components on the left, uncheck
Windows Messenger in the components list
>and click Next >. Note: this is only available if
you've installed Windows XP Service Pack
>1 -- if you haven't, visit
http://windowsupdate.microsoft.com. This won't remove
Windows
>Messenger, but it will let it stay out of your way, and
allow MSN Messenger 5 to work
>properly. If you have any problems with this, reply
back with the "exact" error.
>
>Also see:
>http://support.microsoft.com/?id=330117 for more
information on Windows Messenger 4.7 and MSN
>Messenger 5.0.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"bill" > wrote in message
...
>> Hello,
>>
>> I used to use Version 4.7 of Messenger. Then I got a
>> message saying update to Version 5.0 so I did. Now I
>> have both versions in my System Tray.
>>
>> I can't seem to get rid of the old one - if I uninstall
>> from control panel, it gets rid of the latest version
>> 5.0. Then I get bugged to update again...and the whole
>> thing starts again...
>>
>> Can anyone help me ?
>>
>> Thanks
>> Bill.
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Bill,

It is, it's possible that something else is loading it -- do you have Norton Antivirus 2003
installed? Norton added a new "instant messaging scanning" feature to Norton Antivirus 2003,
which can conflict with Messenger and cause this behavior. To stop it, open Norton Antivirus
(Right-click on the Norton Antivirus icon in the System Tray/Notification Area (by the
clock), choose 'Open Norton Antivirus'), click Options, then Instant Messenger then uncheck
MSN Instant Messenger and click OK.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Bill" > wrote in message ...
> Jonathan,
>
> I did as you said, but I still get both icons in the
> system tray when I switch on. This implies it's still
> loading up v4.7 I suppose.
>
> Bill.
>
>
> >You can remove Windows Messenger 4.7 (the old one), but
> if you do, you will be preventing
> >Remote Assistance, Whiteboard, Application Sharing and
> any other applications that utilize
> >Messenger from working (or loading without problems).
> You can just disable Windows Messenger
> >4.7, by opening it up, click Tools, Options, Preferences
> tab and unchecking 'Run this program
> >when Windows starts'. This won't stop it from being
> loaded by some other application though.
> >As well, you can disable it further by going to Start,
> Control Panel, Add or Remove Programs,
> >Add/Remove Windows Components on the left, uncheck
> Windows Messenger in the components list
> >and click Next >. Note: this is only available if
> you've installed Windows XP Service Pack
> >1 -- if you haven't, visit
> http://windowsupdate.microsoft.com. This won't remove
> Windows
> >Messenger, but it will let it stay out of your way, and
> allow MSN Messenger 5 to work
> >properly. If you have any problems with this, reply
> back with the "exact" error.
> >
> >Also see:
> >http://support.microsoft.com/?id=330117 for more
> information on Windows Messenger 4.7 and MSN
> >Messenger 5.0.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >
> >"bill" > wrote in message
> ...
> >> Hello,
> >>
> >> I used to use Version 4.7 of Messenger. Then I got a
> >> message saying update to Version 5.0 so I did. Now I
> >> have both versions in my System Tray.
> >>
> >> I can't seem to get rid of the old one - if I uninstall
> >> from control panel, it gets rid of the latest version
> >> 5.0. Then I get bugged to update again...and the whole
> >> thing starts again...
> >>
> >> Can anyone help me ?
> >>
> >> Thanks
> >> Bill.
> >
> >
> >.
> >

[Bill]

Jonathan,

No I don't have Norton - I have PCcillin2002 virus
software. I looked at the settings page for this, but it
doesn't seem to have a messenger related option.

Bill.

>-----Original Message-----
>Hi Bill,
>
>It is, it's possible that something else is loading it --
do you have Norton Antivirus 2003
>installed? Norton added a new "instant messaging
scanning" feature to Norton Antivirus 2003,
>which can conflict with Messenger and cause this
behavior. To stop it, open Norton Antivirus
>(Right-click on the Norton Antivirus icon in the System
Tray/Notification Area (by the
>clock), choose 'Open Norton Antivirus'), click Options,
then Instant Messenger then uncheck
>MSN Instant Messenger and click OK.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"Bill" > wrote in message news:064301c33353
...
>> Jonathan,
>>
>> I did as you said, but I still get both icons in the
>> system tray when I switch on. This implies it's still
>> loading up v4.7 I suppose.
>>
>> Bill.
>>
>>
>> >You can remove Windows Messenger 4.7 (the old one),
but
>> if you do, you will be preventing
>> >Remote Assistance, Whiteboard, Application Sharing and
>> any other applications that utilize
>> >Messenger from working (or loading without problems).
>> You can just disable Windows Messenger
>> >4.7, by opening it up, click Tools, Options,
Preferences
>> tab and unchecking 'Run this program
>> >when Windows starts'. This won't stop it from being
>> loaded by some other application though.
>> >As well, you can disable it further by going to Start,
>> Control Panel, Add or Remove Programs,
>> >Add/Remove Windows Components on the left, uncheck
>> Windows Messenger in the components list
>> >and click Next >. Note: this is only available if
>> you've installed Windows XP Service Pack
>> >1 -- if you haven't, visit
>> http://windowsupdate.microsoft.com. This won't remove
>> Windows
>> >Messenger, but it will let it stay out of your way,
and
>> allow MSN Messenger 5 to work
>> >properly. If you have any problems with this, reply
>> back with the "exact" error.
>> >
>> >Also see:
>> >http://support.microsoft.com/?id=330117 for more
>> information on Windows Messenger 4.7 and MSN
>> >Messenger 5.0.
>> >____________________________________________
>> >Jonathan Kay
>> >Windows MVP, Messenger
>> >Associate Expert
>> >http://www.microsoft.com/windowsxp/expertzone/
>> >Messenger Resources - http://messenger.jonathankay.com
>> >
>> >
>> >"bill" > wrote in message
>> ...
>> >> Hello,
>> >>
>> >> I used to use Version 4.7 of Messenger. Then I got
a
>> >> message saying update to Version 5.0 so I did. Now
I
>> >> have both versions in my System Tray.
>> >>
>> >> I can't seem to get rid of the old one - if I
uninstall
>> >> from control panel, it gets rid of the latest
version
>> >> 5.0. Then I get bugged to update again...and the
whole
>> >> thing starts again...
>> >>
>> >> Can anyone help me ?
>> >>
>> >> Thanks
>> >> Bill.
>> >
>> >
>> >.
>> >
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Bill,

No, Norton Antivirus 2003 is the only one that can cause this. You might want to check if
it's still in the startup (it may have been added by something else), simply run msconfig
(click Start, then Run, enter "msconfig" and click OK), then
click the Startup tab, uncheck the 'msmsgs' entry (if it's there) and click OK.

As well, the only other applications I can think of that will start Windows Messenger are
Outlook and Outlook Express. To stop these, for Outlook (XP/2002), just open Outlook, click
the Tools menu, then Options, then the Other tab, and uncheck 'Enable Instant Messaging in
Microsoft Outlook'. For Outlook Express, close Outlook Express, and run this .reg file:
http://messenger.jonathankay.com/downloads/stopmessenger_oe.reg
You'll need to start Outlook Express to see the change.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Bill" > wrote in message ...
> Jonathan,
>
> No I don't have Norton - I have PCcillin2002 virus
> software. I looked at the settings page for this, but it
> doesn't seem to have a messenger related option.
>
> Bill.
>
> >-----Original Message-----
> >Hi Bill,
> >
> >It is, it's possible that something else is loading it --
> do you have Norton Antivirus 2003
> >installed? Norton added a new "instant messaging
> scanning" feature to Norton Antivirus 2003,
> >which can conflict with Messenger and cause this
> behavior. To stop it, open Norton Antivirus
> >(Right-click on the Norton Antivirus icon in the System
> Tray/Notification Area (by the
> >clock), choose 'Open Norton Antivirus'), click Options,
> then Instant Messenger then uncheck
> >MSN Instant Messenger and click OK.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >
> >"Bill" > wrote in message news:064301c33353
> ...
> >> Jonathan,
> >>
> >> I did as you said, but I still get both icons in the
> >> system tray when I switch on. This implies it's still
> >> loading up v4.7 I suppose.
> >>
> >> Bill.
> >>
> >>
> >> >You can remove Windows Messenger 4.7 (the old one),
> but
> >> if you do, you will be preventing
> >> >Remote Assistance, Whiteboard, Application Sharing and
> >> any other applications that utilize
> >> >Messenger from working (or loading without problems).
> >> You can just disable Windows Messenger
> >> >4.7, by opening it up, click Tools, Options,
> Preferences
> >> tab and unchecking 'Run this program
> >> >when Windows starts'. This won't stop it from being
> >> loaded by some other application though.
> >> >As well, you can disable it further by going to Start,
> >> Control Panel, Add or Remove Programs,
> >> >Add/Remove Windows Components on the left, uncheck
> >> Windows Messenger in the components list
> >> >and click Next >. Note: this is only available if
> >> you've installed Windows XP Service Pack
> >> >1 -- if you haven't, visit
> >> http://windowsupdate.microsoft.com. This won't remove
> >> Windows
> >> >Messenger, but it will let it stay out of your way,
> and
> >> allow MSN Messenger 5 to work
> >> >properly. If you have any problems with this, reply
> >> back with the "exact" error.
> >> >
> >> >Also see:
> >> >http://support.microsoft.com/?id=330117 for more
> >> information on Windows Messenger 4.7 and MSN
> >> >Messenger 5.0.
> >> >____________________________________________
> >> >Jonathan Kay
> >> >Windows MVP, Messenger
> >> >Associate Expert
> >> >http://www.microsoft.com/windowsxp/expertzone/
> >> >Messenger Resources - http://messenger.jonathankay.com
> >> >
> >> >
> >> >"bill" > wrote in message
> >> ...
> >> >> Hello,
> >> >>
> >> >> I used to use Version 4.7 of Messenger. Then I got
> a
> >> >> message saying update to Version 5.0 so I did. Now
> I
> >> >> have both versions in my System Tray.
> >> >>
> >> >> I can't seem to get rid of the old one - if I
> uninstall
> >> >> from control panel, it gets rid of the latest
> version
> >> >> 5.0. Then I get bugged to update again...and the
> whole
> >> >> thing starts again...
> >> >>
> >> >> Can anyone help me ?
> >> >>
> >> >> Thanks
> >> >> Bill.
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >