Windows Messenger Video issue

[matt]

Hi there,

I'm trying to connect to my girlfriend's computer running
win XP home (without sp1...she's not too computer
literate) to have remote access and remote assistance. I
have a completely updated win xp pro on my machine, but
when we try to connect, she sends me a request for remote
assistance and I accept...but then nothing happens.

I'm also having the no video issue too and have read and
tried a bunch of different solutions but none have worked.
I'll visit that if and after I can get the remote
assistance to work.

Thanks very much in advance.

Matt Greitzer

[Edward Chow]

Hi Matt,

She's probably using ICF/any other firewall. Instruct her to disable her
firewall.

--
Edward Chow
Microsoft Partner
LX Technologies
E-mail:

BetaID: 527771
Office System 2003 Beta 2
Windows Messenger 5 Beta 1+2
MSN Messenger 6 Beta

"matt" > wrote in message
...
> Hi there,
>
> I'm trying to connect to my girlfriend's computer running
> win XP home (without sp1...she's not too computer
> literate) to have remote access and remote assistance. I
> have a completely updated win xp pro on my machine, but
> when we try to connect, she sends me a request for remote
> assistance and I accept...but then nothing happens.
>
> I'm also having the no video issue too and have read and
> tried a bunch of different solutions but none have worked.
> I'll visit that if and after I can get the remote
> assistance to work.
>
> Thanks very much in advance.
>
> Matt Greitzer

[Matt]

Edward,
I guess that's why your a pro at this. Yeah actually
before I got this message I had her run the cable modem
straight into her computer, and of course it worked. Can
you recommend a good router for her to get so we don't
have this probelem anymore?

Thanks so much,
-Matt


>-----Original Message-----
>Hi Matt,
>
>She's probably using ICF/any other firewall. Instruct
her to disable her
>firewall.
>
>--
>Edward Chow
>Microsoft Partner
>LX Technologies
>E-mail:
>
>BetaID: 527771
>Office System 2003 Beta 2
>Windows Messenger 5 Beta 1+2
>MSN Messenger 6 Beta
>
>"matt" > wrote in message
...
>> Hi there,
>>
>> I'm trying to connect to my girlfriend's computer
running
>> win XP home (without sp1...she's not too computer
>> literate) to have remote access and remote assistance.
I
>> have a completely updated win xp pro on my machine, but
>> when we try to connect, she sends me a request for
remote
>> assistance and I accept...but then nothing happens.
>>
>> I'm also having the no video issue too and have read
and
>> tried a bunch of different solutions but none have
worked.
>> I'll visit that if and after I can get the remote
>> assistance to work.
>>
>> Thanks very much in advance.
>>
>> Matt Greitzer
>
>
>.
>