Shutting down messenger

[L Rose]

A new pc here with XP, first time user.

When I try to close messenger it won't close because it
says "There are other applications currently using
features provided by windows messenger... You must close
these other applications before you can exit...".

I see nothing else running other than the virus
protection. Someone please help me disable any other
applications or disable these features.

[Jonathan Kay [MVP]]

Greetings,

You mentioned "virus protection" -- do you have Norton Antivirus 2003 installed? Norton added
a new "instant messaging scanning" feature to Norton Antivirus 2003, which can conflict with
Messenger and cause this behavior. To stop it, open Norton Antivirus (Right-click on the
Norton Antivirus icon in the System Tray/Notification Area (by the clock), choose 'Open
Norton Antivirus'), click Options, then Instant Messenger then uncheck MSN Instant Messenger
and click OK.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"L Rose" > wrote in message
...
> A new pc here with XP, first time user.
>
> When I try to close messenger it won't close because it
> says "There are other applications currently using
> features provided by windows messenger... You must close
> these other applications before you can exit...".
>
> I see nothing else running other than the virus
> protection. Someone please help me disable any other
> applications or disable these features.

[L Rose]

That did it, thanks.

>-----Original Message-----
>Greetings,
>
>You mentioned "virus protection" -- do you have Norton
Antivirus 2003 installed? Norton added
>a new "instant messaging scanning" feature to Norton
Antivirus 2003, which can conflict with
>Messenger and cause this behavior. To stop it, open
Norton Antivirus (Right-click on the
>Norton Antivirus icon in the System Tray/Notification
Area (by the clock), choose 'Open
>Norton Antivirus'), click Options, then Instant Messenger
then uncheck MSN Instant Messenger
>and click OK.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"L Rose" > wrote in message
...
>> A new pc here with XP, first time user.
>>
>> When I try to close messenger it won't close because it
>> says "There are other applications currently using
>> features provided by windows messenger... You must close
>> these other applications before you can exit...".
>>
>> I see nothing else running other than the virus
>> protection. Someone please help me disable any other
>> applications or disable these features.
>
>
>.
>

[Jonathan Kay [MVP]]

Hi,

You're very welcome =).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"L Rose" > wrote in message
...
> That did it, thanks.
>
> >-----Original Message-----
> >Greetings,
> >
> >You mentioned "virus protection" -- do you have Norton
> Antivirus 2003 installed? Norton added
> >a new "instant messaging scanning" feature to Norton
> Antivirus 2003, which can conflict with
> >Messenger and cause this behavior. To stop it, open
> Norton Antivirus (Right-click on the
> >Norton Antivirus icon in the System Tray/Notification
> Area (by the clock), choose 'Open
> >Norton Antivirus'), click Options, then Instant Messenger
> then uncheck MSN Instant Messenger
> >and click OK.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >"L Rose" > wrote in message
> ...
> >> A new pc here with XP, first time user.
> >>
> >> When I try to close messenger it won't close because it
> >> says "There are other applications currently using
> >> features provided by windows messenger... You must close
> >> these other applications before you can exit...".
> >>
> >> I see nothing else running other than the virus
> >> protection. Someone please help me disable any other
> >> applications or disable these features.
> >
> >
> >.
> >