Installation Support

[Bob a]

I cannot get the XP home upgrade to work. The screen goes
blank when i am about two thirds of the way through the
installing devices segment. I am upgrading from Win 98.
Now when i attempt to email microsoft support, I need the
PID to get free installation support. How do I get the XP
PID if I can't get it installed? Any ideas

[JAX]

Hi Bob,

Go to this site and see if there is anything there that will help.
http://www.michaelstevenstech.com/cleanxpinstall.html

Thanks to Michael Stevens,
JAX

"Bob a" > wrote in message
...
> I cannot get the XP home upgrade to work. The screen goes
> blank when i am about two thirds of the way through the
> installing devices segment. I am upgrading from Win 98.
> Now when i attempt to email microsoft support, I need the
> PID to get free installation support. How do I get the XP
> PID if I can't get it installed? Any ideas

[Bruce Chambers]

Greetings --

Have you made sure that your PC's hardware components are capable
of supporting WinXP? This information will be found at the PC's
manufacturer's web site, and on Microsoft's Hardware Compatibility
List: (http://www.microsoft.com/hcl/default.asp) Additionally, run
Microsoft WinXP Upgrade Advisor to see if you have any incompatible
hardware components or applications.

You should, before proceeding, take a few minutes to ensure that
there are WinXP device drivers available for all of the machine's
components. There may not be, if the PC was specifically designed for
Win98/Me. Also bear in mind that PCs designed for, sold and run fine
with Win9x/Me very often do not meet WinXP's much more stringent
hardware quality requirements. This is particularly true of many
models in Compaq's consumer-class Presario product line or HP's
consumer-class Pavilion product line. WinXP, like WinNT and Win2K
before it, is quite sensitive to borderline defective hardware
(particularly motherboards, RAM and hard drives) that will still
support Win9x.

HOW TO Prepare to Upgrade Win98 or WinMe
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q316639

HOW TO Troubleshoot Windows XP Problems During Installation When You
Upgrade from Windows 98 or Windows Me
http://support.microsoft.com/default.aspx?scid=KB;en-us;q310064


Bruce Chambers

--
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having both at once. -- RAH


"Bob a" > wrote in message
...
> I cannot get the XP home upgrade to work. The screen goes
> blank when i am about two thirds of the way through the
> installing devices segment. I am upgrading from Win 98.
> Now when i attempt to email microsoft support, I need the
> PID to get free installation support. How do I get the XP
> PID if I can't get it installed? Any ideas