Remote Assistance - Where is the Start Button?

[Harry]

I tried using Remote Assistance feature of Windows XP for
the first time. My wife will Ask for Remote Assistance
while we are both on MS Messenger. I get the message
that my wife is inviting me to start using Remote
Assistance and I ACCEPT. And then --- nothing. Huh? I
go to the Remote Assistance page and it shows zero
invitations. How do I start?

I have configured my wife's computer to accept Remote
Assistance. I use a firewall (small office LAN with a
single router) but my IP address is visable as I am
successful at using Remote Desktop from my wife's
computer to my office computer. My wife's computer is
directly connect to the ISP thru a DSL modem. Both are
XP Professional.

Thanks in advance.
Harry.

[Mark L. Ferguson]

The office router needs to forward port 3389 to your internal office IP.

--
Mark L. Ferguson TabletPC MVP
Email address : Subject: "QZ" + anything
All email without "QZ" in the subject line will be automatically deleted.
marfer's notes for XP > http://www.geocities.com/marfer_mvp/xp_notes.htm
..

"Harry" > wrote in message
...
> I tried using Remote Assistance feature of Windows XP for
> the first time. My wife will Ask for Remote Assistance
> while we are both on MS Messenger. I get the message
> that my wife is inviting me to start using Remote
> Assistance and I ACCEPT. And then --- nothing. Huh? I
> go to the Remote Assistance page and it shows zero
> invitations. How do I start?
>
> I have configured my wife's computer to accept Remote
> Assistance. I use a firewall (small office LAN with a
> single router) but my IP address is visable as I am
> successful at using Remote Desktop from my wife's
> computer to my office computer. My wife's computer is
> directly connect to the ISP thru a DSL modem. Both are
> XP Professional.
>
> Thanks in advance.
> Harry.

[Harry]

Thanks Mark but it must be something else. I already had
the router configured to forward port 3389.
Harry...
>-----Original Message-----
>The office router needs to forward port 3389 to your
internal office IP.
>
>--
>Mark L. Ferguson TabletPC MVP
>Email address : Subject: "QZ" +
anything
>All email without "QZ" in the subject line will be
automatically deleted.
>marfer's notes for XP >
http://www.geocities.com/marfer_mvp/xp_notes.htm
>..
>
>"Harry" > wrote in message
...
>> I tried using Remote Assistance feature of Windows XP
for
>> the first time. My wife will Ask for Remote Assistance
>> while we are both on MS Messenger. I get the message
>> that my wife is inviting me to start using Remote
>> Assistance and I ACCEPT. And then --- nothing. Huh?
I
>> go to the Remote Assistance page and it shows zero
>> invitations. How do I start?
>>
>> I have configured my wife's computer to accept Remote
>> Assistance. I use a firewall (small office LAN with a
>> single router) but my IP address is visable as I am
>> successful at using Remote Desktop from my wife's
>> computer to my office computer. My wife's computer is
>> directly connect to the ISP thru a DSL modem. Both are
>> XP Professional.
>>
>> Thanks in advance.
>> Harry.
>
>.
>