No Video or Voice at the other end on Win Messenger 4.7.2009

[richard]

Do you Dell computers have intel netowrk cards?
>-----Original Message-----
>I helped my Aunt setup her passport on the same version
>of Windows Messenger on her computer. We connected for
a
>video conversation, but only I could see and hear her,
>and she could not see or hear me on her computer. We
>both have high speed internet through the cable company,
>both have new Dell computers. She has Windows XP Home
>Edition and a Creative Webcam, and I have Windows XP
>Professional with a Logitech Webcam. All I know is that
>both microphones and cameras are tuned, and the
computers
>display the images locally. Also, after setting up her
>passport and trying a reboot to fix the issue, her
>computer displayed an error "Cannot display video mode"
>or something like that. Additional reboots did not
>produce the same error again. How can we fix this so we
>can see each other? Help!!!
>.
>

[Joel Estes]

Check with the ISP and see if the DSL Modem is a NAT modem, if so then it
is probably not going to work.

Joel

"richard" > wrote in message
...
> Do you Dell computers have intel netowrk cards?
> >-----Original Message-----
> >I helped my Aunt setup her passport on the same version
> >of Windows Messenger on her computer. We connected for
> a
> >video conversation, but only I could see and hear her,
> >and she could not see or hear me on her computer. We
> >both have high speed internet through the cable company,
> >both have new Dell computers. She has Windows XP Home
> >Edition and a Creative Webcam, and I have Windows XP
> >Professional with a Logitech Webcam. All I know is that
> >both microphones and cameras are tuned, and the
> computers
> >display the images locally. Also, after setting up her
> >passport and trying a reboot to fix the issue, her
> >computer displayed an error "Cannot display video mode"
> >or something like that. Additional reboots did not
> >produce the same error again. How can we fix this so we
> >can see each other? Help!!!
> >.
> >

[Eric K]

Which modem might be the offending modem? My modem where I
correctly hear and see, or my Aunt's where she does not
see or hear me? The ISP is Comcast in my area. Not sure
about my Aunt.

>-----Original Message-----
>Check with the ISP and see if the DSL Modem is a NAT
modem, if so then it
>is probably not going to work.
>
>Joel
>
>"richard" > wrote in message
...
>> Do you Dell computers have intel netowrk cards?
>> >-----Original Message-----
>> >I helped my Aunt setup her passport on the same version
>> >of Windows Messenger on her computer. We connected for
>> a
>> >video conversation, but only I could see and hear her,
>> >and she could not see or hear me on her computer. We
>> >both have high speed internet through the cable
company,
>> >both have new Dell computers. She has Windows XP Home
>> >Edition and a Creative Webcam, and I have Windows XP
>> >Professional with a Logitech Webcam. All I know is
that
>> >both microphones and cameras are tuned, and the
>> computers
>> >display the images locally. Also, after setting up her
>> >passport and trying a reboot to fix the issue, her
>> >computer displayed an error "Cannot display video mode"
>> >or something like that. Additional reboots did not
>> >produce the same error again. How can we fix this so
we
>> >can see each other? Help!!!
>> >.
>> >
>
>
>.
>

[John Holmes [MSFT]]

The side that does not receive a/v is usually the one at fault. We've made
improvements in MSN Messenger 6.0. You may want to see if that helps you
out. (you need to use it on both sides)

--
John Holmes
Developer, MSN Messenger

This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send e-mail directly to this alias. This alias is for
newsgroup purposes only.


"Eric K" > wrote in message
...
> Which modem might be the offending modem? My modem where I
> correctly hear and see, or my Aunt's where she does not
> see or hear me? The ISP is Comcast in my area. Not sure
> about my Aunt.
>
> >-----Original Message-----
> >Check with the ISP and see if the DSL Modem is a NAT
> modem, if so then it
> >is probably not going to work.
> >
> >Joel
> >
> >"richard" > wrote in message
> ...
> >> Do you Dell computers have intel netowrk cards?
> >> >-----Original Message-----
> >> >I helped my Aunt setup her passport on the same version
> >> >of Windows Messenger on her computer. We connected for
> >> a
> >> >video conversation, but only I could see and hear her,
> >> >and she could not see or hear me on her computer. We
> >> >both have high speed internet through the cable
> company,
> >> >both have new Dell computers. She has Windows XP Home
> >> >Edition and a Creative Webcam, and I have Windows XP
> >> >Professional with a Logitech Webcam. All I know is
> that
> >> >both microphones and cameras are tuned, and the
> >> computers
> >> >display the images locally. Also, after setting up her
> >> >passport and trying a reboot to fix the issue, her
> >> >computer displayed an error "Cannot display video mode"
> >> >or something like that. Additional reboots did not
> >> >produce the same error again. How can we fix this so
> we
> >> >can see each other? Help!!!
> >> >.
> >> >
> >
> >
> >.
> >

[Joel Estes]

Sound like it is probably on her end. You can try someone else that you know
and see how that works.

Joel

"Eric K" > wrote in message
...
> Which modem might be the offending modem? My modem where I
> correctly hear and see, or my Aunt's where she does not
> see or hear me? The ISP is Comcast in my area. Not sure
> about my Aunt.
>
> >-----Original Message-----
> >Check with the ISP and see if the DSL Modem is a NAT
> modem, if so then it
> >is probably not going to work.
> >
> >Joel
> >
> >"richard" > wrote in message
> ...
> >> Do you Dell computers have intel netowrk cards?
> >> >-----Original Message-----
> >> >I helped my Aunt setup her passport on the same version
> >> >of Windows Messenger on her computer. We connected for
> >> a
> >> >video conversation, but only I could see and hear her,
> >> >and she could not see or hear me on her computer. We
> >> >both have high speed internet through the cable
> company,
> >> >both have new Dell computers. She has Windows XP Home
> >> >Edition and a Creative Webcam, and I have Windows XP
> >> >Professional with a Logitech Webcam. All I know is
> that
> >> >both microphones and cameras are tuned, and the
> >> computers
> >> >display the images locally. Also, after setting up her
> >> >passport and trying a reboot to fix the issue, her
> >> >computer displayed an error "Cannot display video mode"
> >> >or something like that. Additional reboots did not
> >> >produce the same error again. How can we fix this so
> we
> >> >can see each other? Help!!!
> >> >.
> >> >
> >
> >
> >.
> >

[Eric K]

What type of modem do you recommend other than a NAT
modem? I am not familiar with the other varieties.

Thank you all for these suggestions! I will try MSN 6
Preview (I think this is the version you mean) link on the
microsoft homepage first on both ends. If this does not
work, I'll have her change the modem and hope it solves
it. Otherwise, I might be back. Thanks again!


>-----Original Message-----
>Sound like it is probably on her end. You can try someone
else that you know
>and see how that works.
>
>Joel
>
>"Eric K" > wrote in message
...
>> Which modem might be the offending modem? My modem
where I
>> correctly hear and see, or my Aunt's where she does not
>> see or hear me? The ISP is Comcast in my area. Not
sure
>> about my Aunt.
>>
>> >-----Original Message-----
>> >Check with the ISP and see if the DSL Modem is a NAT
>> modem, if so then it
>> >is probably not going to work.
>> >
>> >Joel
>> >
>> >"richard" > wrote in message
>> ...
>> >> Do you Dell computers have intel netowrk cards?
>> >> >-----Original Message-----
>> >> >I helped my Aunt setup her passport on the same
version
>> >> >of Windows Messenger on her computer. We connected
for
>> >> a
>> >> >video conversation, but only I could see and hear
her,
>> >> >and she could not see or hear me on her computer.
We
>> >> >both have high speed internet through the cable
>> company,
>> >> >both have new Dell computers. She has Windows XP
Home
>> >> >Edition and a Creative Webcam, and I have Windows XP
>> >> >Professional with a Logitech Webcam. All I know is
>> that
>> >> >both microphones and cameras are tuned, and the
>> >> computers
>> >> >display the images locally. Also, after setting up
her
>> >> >passport and trying a reboot to fix the issue, her
>> >> >computer displayed an error "Cannot display video
mode"
>> >> >or something like that. Additional reboots did not
>> >> >produce the same error again. How can we fix this
so
>> we
>> >> >can see each other? Help!!!
>> >> >.
>> >> >
>> >
>> >
>> >.
>> >
>
>
>.
>