Can't exit messenger...

[Dave]

Each time I try to close messenger (when I install a
program for example), it doesn't allow me to. It says
that other programs are using it, namely outlook
express. I then run task manager, only to find that
there are no programs running. What do I do to close
messenger? Thanks in advance.

[Jonathan Kay [MVP]]

Greetings Dave,

Do you have Norton Antivirus 2003 installed? Norton added a new "instant messaging scanning"
feature to Norton Antivirus 2003, which can conflict with Messenger and cause this behavior.
To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the System
Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options, then
Instant Messenger then uncheck MSN Instant Messenger and click OK.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Dave" > wrote in message ...
> Each time I try to close messenger (when I install a
> program for example), it doesn't allow me to. It says
> that other programs are using it, namely outlook
> express. I then run task manager, only to find that
> there are no programs running. What do I do to close
> messenger? Thanks in advance.

[Dave]

>-----Original Message-----
>Greetings Dave,
>
>Do you have Norton Antivirus 2003 installed? Norton
added a new "instant messaging scanning"
>feature to Norton Antivirus 2003, which can conflict
with Messenger and cause this behavior.
>To stop it, open Norton Antivirus (Right-click on the
Norton Antivirus icon in the System
>Tray/Notification Area (by the clock), choose 'Open
Norton Antivirus'), click Options, then
>Instant Messenger then uncheck MSN Instant Messenger and
click OK.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Dave" > wrote in message
...
>> Each time I try to close messenger (when I install a
>> program for example), it doesn't allow me to. It says
>> that other programs are using it, namely outlook
>> express. I then run task manager, only to find that
>> there are no programs running. What do I do to close
>> messenger? Thanks in advance.
>
>
>.
>Thank you!

[Jonathan Kay [MVP]]

Hi Dave,

You're very welcome =).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Dave" > wrote in message ...
>
> >-----Original Message-----
> >Greetings Dave,
> >
> >Do you have Norton Antivirus 2003 installed? Norton
> added a new "instant messaging scanning"
> >feature to Norton Antivirus 2003, which can conflict
> with Messenger and cause this behavior.
> >To stop it, open Norton Antivirus (Right-click on the
> Norton Antivirus icon in the System
> >Tray/Notification Area (by the clock), choose 'Open
> Norton Antivirus'), click Options, then
> >Instant Messenger then uncheck MSN Instant Messenger and
> click OK.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >"Dave" > wrote in message
> ...
> >> Each time I try to close messenger (when I install a
> >> program for example), it doesn't allow me to. It says
> >> that other programs are using it, namely outlook
> >> express. I then run task manager, only to find that
> >> there are no programs running. What do I do to close
> >> messenger? Thanks in advance.
> >
> >
> >.
> >Thank you!