Error message when I try to exit Win messenger

[Ken]

When I log out of windows messenger and then try to exit
I get an error message that says There are other
applications using features by Windows Messenger. You
must close these other applications blah blah blah Well
they are closed but it still will not exit. I have tried
using options in Outlook, Outlook express Internet
Explorer etc but no success Help

[Jonathan Kay [MVP]]

Greetings Ken,

Do you have Norton Antivirus 2003 installed? Norton added a new "instant messaging scanning"
feature to Norton Antivirus 2003, which can conflict with Messenger and cause this behavior.
To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the System
Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options, then
Instant Messenger then uncheck MSN Instant Messenger and click OK.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Ken" > wrote in message ...
> When I log out of windows messenger and then try to exit
> I get an error message that says There are other
> applications using features by Windows Messenger. You
> must close these other applications blah blah blah Well
> they are closed but it still will not exit. I have tried
> using options in Outlook, Outlook express Internet
> Explorer etc but no success Help