Problems signing in.

[John]

I cannot sign into my above email. It works everywhere
else except messenger. It didn't work on Windows
Messenger, it didn't work on MSN Messenger 6.0, and it
didn't work when I asked my friend to sign in on another
computer. Bottom line, "The Service is not available".
Could I have been hacked? Password changed? What?

[Jonathan Kay [MVP]]

Greetings John,

Here are some suggestions you might want to try/check:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet. You may need to
re/add Messenger to the allowed list of programs in your firewall if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
7. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
8. Check your IE Internet Zone settings -- open Internet Explorer, click the Tools menu,
then Internet Options, then Security tab, click Internet (should already be selected), click
the Default Level button, and then click OK.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"John" > wrote in message ...
> I cannot sign into my above email. It works everywhere
> else except messenger. It didn't work on Windows
> Messenger, it didn't work on MSN Messenger 6.0, and it
> didn't work when I asked my friend to sign in on another
> computer. Bottom line, "The Service is not available".
> Could I have been hacked? Password changed? What?