Problems with Audio and Remote Assistance

[Richard Jessop]

Hi

Hoping someone can help me get the audio/remote assistance going with
Messenger.

Having the same problem with both Windows and MSN messenger. I have the QoS
option turned off.

I have a Sony vaio laptop (PCG-NV170) with XP Home, SP1 on a wireless home
network.

The Messenger Connections tab tells me I'm not behind a firewall (though
there is a hardwire firewall on our D-link Air+ Router).

I don't receive any error messages, when a voice call is accepted it shows
in the status bar as "connecting to 'whoever's' PC", and then after a few
seconds it just ends the call without hooking up at either end.

I get the same problem when trying to "talk" to my boyfriend on Messenger,
and we're on the same wireless network, and when I try with my Dad in the
UK.

Any help gratefully received.

TIA

Astrid

[Lucky One]

Your router must support UPnP look for new Firmware at
http://support.dlink.com/downloads/

"Richard Jessop" > wrote in message
...
> Hi
>
> Hoping someone can help me get the audio/remote assistance going with
> Messenger.
>
> Having the same problem with both Windows and MSN messenger. I have the
QoS
> option turned off.
>
> I have a Sony vaio laptop (PCG-NV170) with XP Home, SP1 on a wireless home
> network.
>
> The Messenger Connections tab tells me I'm not behind a firewall (though
> there is a hardwire firewall on our D-link Air+ Router).
>
> I don't receive any error messages, when a voice call is accepted it shows
> in the status bar as "connecting to 'whoever's' PC", and then after a few
> seconds it just ends the call without hooking up at either end.
>
> I get the same problem when trying to "talk" to my boyfriend on Messenger,
> and we're on the same wireless network, and when I try with my Dad in the
> UK.
>
> Any help gratefully received.
>
> TIA
>
> Astrid
>
>

[redjessie]

Thanks for the suggestion Lucky One. but I have version 2.l0 and that lists
UPnP and Messenger Voice support. It has worked since I took that upgrade a
fewmonths ago, just not lately.

I was able to have a one way conversation in Yahoo, I could be heard at the
other end but I wasn't getting any audio in.

"Lucky One" > wrote in message
...
> Your router must support UPnP look for new Firmware at
> http://support.dlink.com/downloads/
>
> "Richard Jessop" > wrote in message
> ...
> > Hi
> >
> > Hoping someone can help me get the audio/remote assistance going with
> > Messenger.
> >
> > Having the same problem with both Windows and MSN messenger. I have the
> QoS
> > option turned off.
> >
> > I have a Sony vaio laptop (PCG-NV170) with XP Home, SP1 on a wireless
home
> > network.
> >
> > The Messenger Connections tab tells me I'm not behind a firewall (though
> > there is a hardwire firewall on our D-link Air+ Router).
> >
> > I don't receive any error messages, when a voice call is accepted it
shows
> > in the status bar as "connecting to 'whoever's' PC", and then after a
few
> > seconds it just ends the call without hooking up at either end.
> >
> > I get the same problem when trying to "talk" to my boyfriend on
Messenger,
> > and we're on the same wireless network, and when I try with my Dad in
the
> > UK.
> >
> > Any help gratefully received.
> >
> > TIA
> >
> > Astrid
> >
> >
>
>

[Lucky One]

Try this, my network places, view network connections, if you right click
on the Internet connection and go to properties, settings,
and delete all the memsgs settings

"redjessie" > wrote in message
...
> Thanks for the suggestion Lucky One. but I have version 2.l0 and that
lists
> UPnP and Messenger Voice support. It has worked since I took that upgrade
a
> fewmonths ago, just not lately.
>
> I was able to have a one way conversation in Yahoo, I could be heard at
the
> other end but I wasn't getting any audio in.
>
> "Lucky One" > wrote in message
> ...
> > Your router must support UPnP look for new Firmware at
> > http://support.dlink.com/downloads/
> >
> > "Richard Jessop" > wrote in message
> > ...
> > > Hi
> > >
> > > Hoping someone can help me get the audio/remote assistance going with
> > > Messenger.
> > >
> > > Having the same problem with both Windows and MSN messenger. I have
the
> > QoS
> > > option turned off.
> > >
> > > I have a Sony vaio laptop (PCG-NV170) with XP Home, SP1 on a wireless
> home
> > > network.
> > >
> > > The Messenger Connections tab tells me I'm not behind a firewall
(though
> > > there is a hardwire firewall on our D-link Air+ Router).
> > >
> > > I don't receive any error messages, when a voice call is accepted it
> shows
> > > in the status bar as "connecting to 'whoever's' PC", and then after a
> few
> > > seconds it just ends the call without hooking up at either end.
> > >
> > > I get the same problem when trying to "talk" to my boyfriend on
> Messenger,
> > > and we're on the same wireless network, and when I try with my Dad in
> the
> > > UK.
> > >
> > > Any help gratefully received.
> > >
> > > TIA
> > >
> > > Astrid
> > >
> > >
> >
> >
>
>