Audio Problem - Outgoing audio only

[Stephen Hucker]

################################################
No incoming audio, but outgoing audio OK

Hi

I am running MSN Messenger 6.0 Preview (6.0.0268) on Windows XP
My friend is running the same on a Korean edition of Windows 98

### Problem ###

When my friend and I talk with MSN Messenger she can hear me when we
have an AUDIO conversation. But I can't hear her.

I know the audio is working on her system b/c the vertical bar graph
indicating how loud her voice is, is moving up and down when she
speaks.
Also Netmeeting has no problems with audio or video.

All AUDIO conversations are started by click on the AUDIO button on
the toolbar.
The Video features work perfectly, much better then netmeeting !

My Korean friend has a direct ADSL connection to the net while I go
through a
Linksys BEFSR41 ver 2 router (firmware 1.44.2z, Dec 13 2002)

The router is set to run in UPnP mode
I have ran my computer in the DMZ of my router and no change ... same
problem.


My webcam/microphone is a Logitech Quickcam 3000

Any ideas ?

Stephen Hucker
Melbourne, Australia

[Jonathan Kay [MVP]]

Greetings Stephen,

Firstly, make sure you've gone through the Audio (and Video) Tuning Wizard in Messenger. To
do so, open the main Messenger window, click the Tools menu, then Audio Tuning Wizard, then
go through the wizard to select and test your camera.

Then, verify that the Windows XP Internet Connection Firewall isn't on -- click Start, then
click the Control Panel. If you're in category view click Network and Internet connections
then click Network Connections. Right click your network/internet connection, then click
Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is
unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm,
Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All",
"Allow All" or "Medium" (ZoneAlarm).

If that's not the case, you may need to remove the current port forwardings. To do so, click
Start, All Programs, Accessories, Communications, Network Connections. Right-click the
"Internet Gateway" (should be under the Internet Gateway heading) and choose Properties.
Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete'
to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart
Messenger.

Finally, you might try turning off the QoS Packet Scheduler. To do so, click Start, then
click the Control Panel. If you're in category view click Network and Internet connections
then click Network Connections. Right click your network/internet connection, then click
Properties. Uncheck the QoS Packet Scheduler, then reboot and try again.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com




"Stephen Hucker" > wrote in message
om...
> ################################################
> No incoming audio, but outgoing audio OK
>
> Hi
>
> I am running MSN Messenger 6.0 Preview (6.0.0268) on Windows XP
> My friend is running the same on a Korean edition of Windows 98
>
> ### Problem ###
>
> When my friend and I talk with MSN Messenger she can hear me when we
> have an AUDIO conversation. But I can't hear her.
>
> I know the audio is working on her system b/c the vertical bar graph
> indicating how loud her voice is, is moving up and down when she
> speaks.
> Also Netmeeting has no problems with audio or video.
>
> All AUDIO conversations are started by click on the AUDIO button on
> the toolbar.
> The Video features work perfectly, much better then netmeeting !
>
> My Korean friend has a direct ADSL connection to the net while I go
> through a
> Linksys BEFSR41 ver 2 router (firmware 1.44.2z, Dec 13 2002)
>
> The router is set to run in UPnP mode
> I have ran my computer in the DMZ of my router and no change ... same
> problem.
>
>
> My webcam/microphone is a Logitech Quickcam 3000
>
> Any ideas ?
>
> Stephen Hucker
> Melbourne, Australia

[Gary L. Drescher]

"Jonathan Kay [MVP]" > wrote in message
...
> Then, verify that the Windows XP Internet Connection Firewall isn't on --
click Start, then
> click the Control Panel. If you're in category view click Network and
Internet connections
> then click Network Connections. Right click your network/internet
connection, then click
> Properties. Click the Advanced Tab, and verify that the Internet
Connection Firewall is
> unchecked.

We need to turn off XP's firewall in order to use audio in MSN Messenger
6.0?

Is that also the case for MSN Messenger 5, or for Windows Messenger 4.7?