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View Full Version : Cannot Make Voice or Video (V&V) with Messenger 4.7, 5, or 6


Mark Abrams
December 5th 03, 03:12 PM
Richard, Thank you. I checked the driver for the Intel
PRO/100 VE and found it was dated 3/4/03 - I then
rolled back the driver to the original dated 2/25/02.

I found that I had upgraded the driver from the MS Windows
Update / Driver Update section "Intel network software
update released on March 04 2003."
Download size: 152 KB, < 1 minute

I also downloaded direct x 9. I will isolate the problem -
I am 99% confident that the driver is the problem. Once
confirmed I will notify Intel.

Thank you again.
Mark



>-----Original Message-----
>All I can tell you is that people with Intel network
>cards have the identical problem including myself and
>those who can use an older driver fixed the problem. I
>cannot do so because my card is new and no older driver
>is available. And after you did the install with the
>disk did the windows site then upgrade your driver?
>Those who replaced their network cards also fixed the
>problem. You can go back though and find the threads and
>read for yourself. If you figure out a fix please temm
>us.
>>-----Original Message-----
>>This computer worked fine 2 weeks ago - voice & video
>and
>>the same network card was used.
>>
>>When I rebuilt the PC the same install cd was used and
>the
>>same network drivers were used.
>>
>>I can recieve V&V but I can not send. Why would a
>network
>>drive do only half the job?
>>
>>
>>>-----Original Message-----
>>>That is your problem most likely. Many of us have the
>>>same problem and Microsoft and intel will not address
>>>it. I have spoekn extensively with customer support at
>>>both companies and they both point the finger at the
>>>other. You can look back through the threads and try
>the
>>>things that people tell you but my bet is that you will
>>>have to replace your network card.
>>>>-----Original Message-----
>>>>YES, Intel PRO / 100
>>>>
>>>>
>>>>
>>>>>-----Original Message-----
>>>>>Do you have an intel network card?
>>>>>>-----Original Message-----
>>>>>>Config: XP Professional, no fire wall, network or
>>>direct
>>>>>>cable modem (comcast) connection.
>>>>>>
>>>>>>Chat works.
>>>>>>voice and video (V&V) do not work
>>>>>>I recieve a message that the network I am trying to
>>>>>cooect
>>>>>>to is having dificulties.
>>>>>>However, on a 2nd PC I have no dificulties.
>>>>>>
>>>>>>This PC worked fine last week before reformating and
>>>>>>reloading XP. I am convinced I have an OS config
>>>>>problem
>>>>>>or one of the new MS updates has caused a conflict.
>>>>>>
>>>>>>What do I need to do to fix V&V?
>>>>>>
>>>>>>
>>>>>>I have read the knowlege base (see below) and still
>>>have
>>>>>a
>>>>>>problem with V&V on a new PC. However, I am able to
>>>>>>useV&V on a second PC without a problem so my
>network
>>>>>and
>>>>>>provide are not blocking any UDPs.
>>>>>>
>>>>>>
>>>>>>You Cannot Make Phone Calls or Start Voice or Video
>>>>>>Conversations with Windows Messenger
>>>>>>The information in this article applies to:
>>>>>>Microsoft Windows Messenger 4.0
>>>>>>Microsoft Windows Messenger 4.5
>>>>>>Microsoft Windows Messenger 4.6
>>>>>>Microsoft Windows XP Professional
>>>>>>Microsoft Windows XP Home Edition
>>>>>>
>>>>>>This article was previously published under Q324214
>>>>>>SYMPTOMS
>>>>>>You may not be able to make phone calls or start
>voice
>>>>>or
>>>>>>video conversations with Windows Messenger. For
>>>example,
>>>>>>you may receive the following error message when you
>>>try
>>>>>>to make a phone call:
>>>>>>
>>>>>>Your network is configured such that you can not
>make
>>>>>>phone calls.
>>>>>>CAUSE
>>>>>>This behavior may occur for any of the following
>>>>>reasons:
>>>>>>You are not running the latest version of Windows
>>>>>>Messenger or you have not applied Windows XP Real-
>Time
>>>>>>Communication Client Support for Network Address
>>>>>>Translation (NAT).
>>>>>>You are running the Zone Labs ZoneAlarm program.
>>>>>>Your home or corporate network or ISP uses a
>firewall
>>>or
>>>>>>NAT device that does not support Universal Plug and
>>>Play
>>>>>>(UPnP).
>>>>>>.
>>>>>>
>>>>>.
>>>>>
>>>>.
>>>>
>>>.
>>>
>>.
>>
>.
>

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