ATTN: Microsoft MVP - Need Messgenger Help

[Cary]

I've seen several posts, including my own, where people
are having problems with Messenger loading on an XP
machine. I don't understand why you haven't responded to
any of these. Maybe you just don't know the answer? If
so, that's ok, just please state as such so that we don't
feel left out as you answer all of the other posts.

The problem again is that Messneger won't load. It used
to. I've tried the 4.7 that came with XP and I've tried
the 6.0 but they do the same thing - nothing. After a
while a standard windows error message does pop-up. I've
made sure the messenger service is running and that
messenger is seleted in msconfig. What else could be
causing it to fail? I've uninstalled and re-loaded
several times to no avail. IE and other network/internet
programs work fine.

Also, if I log onto the same XP machine with another
login Messenger works fine. Thus, I suspect there are
specific user settings somewhere that have become
corrupted and the uninstall/reinstall has no effect on
resetting them.

I am runnig Norton Anti-Virus but have disabled it and
all other background apps to try and pinpoint the source
of the problem -- no luck.

Please provide some guidance as to what I might try to
resolve this.

Cheers,
Cary

[Jonathan Kay [MVP]]

Greetings Cary,

What is the error message that pops up?
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Cary" > wrote in message ...
> I've seen several posts, including my own, where people
> are having problems with Messenger loading on an XP
> machine. I don't understand why you haven't responded to
> any of these. Maybe you just don't know the answer? If
> so, that's ok, just please state as such so that we don't
> feel left out as you answer all of the other posts.
>
> The problem again is that Messneger won't load. It used
> to. I've tried the 4.7 that came with XP and I've tried
> the 6.0 but they do the same thing - nothing. After a
> while a standard windows error message does pop-up. I've
> made sure the messenger service is running and that
> messenger is seleted in msconfig. What else could be
> causing it to fail? I've uninstalled and re-loaded
> several times to no avail. IE and other network/internet
> programs work fine.
>
> Also, if I log onto the same XP machine with another
> login Messenger works fine. Thus, I suspect there are
> specific user settings somewhere that have become
> corrupted and the uninstall/reinstall has no effect on
> resetting them.
>
> I am runnig Norton Anti-Virus but have disabled it and
> all other background apps to try and pinpoint the source
> of the problem -- no luck.
>
> Please provide some guidance as to what I might try to
> resolve this.
>
> Cheers,
> Cary

[cary]

Here you go. Thanks!

AppName: msnmsgr.exe
AppVer: 6.0.0.602
ModName: ntdll.dll
ModVer: 5.1.2600.1217
Offset: 00009163



>-----Original Message-----
>Greetings Cary,
>
>What is the error message that pops up?
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Cary" > wrote in message
...
>> I've seen several posts, including my own, where people
>> are having problems with Messenger loading on an XP
>> machine. I don't understand why you haven't responded
to
>> any of these. Maybe you just don't know the answer?
If
>> so, that's ok, just please state as such so that we
don't
>> feel left out as you answer all of the other posts.
>>
>> The problem again is that Messneger won't load. It
used
>> to. I've tried the 4.7 that came with XP and I've
tried
>> the 6.0 but they do the same thing - nothing. After a
>> while a standard windows error message does pop-up.
I've
>> made sure the messenger service is running and that
>> messenger is seleted in msconfig. What else could be
>> causing it to fail? I've uninstalled and re-loaded
>> several times to no avail. IE and other
network/internet
>> programs work fine.
>>
>> Also, if I log onto the same XP machine with another
>> login Messenger works fine. Thus, I suspect there are
>> specific user settings somewhere that have become
>> corrupted and the uninstall/reinstall has no effect on
>> resetting them.
>>
>> I am runnig Norton Anti-Virus but have disabled it and
>> all other background apps to try and pinpoint the
source
>> of the problem -- no luck.
>>
>> Please provide some guidance as to what I might try to
>> resolve this.
>>
>> Cheers,
>> Cary
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Cary,

Unfortunately that could really be anything. However, do you have Norton Antivirus 2003
installed? Norton added a new "instant messaging scanning" feature to Norton Antivirus 2003,
which can conflict with Messenger and could display this behavior. To stop it, open Norton
Antivirus (Right click on the Norton Antivirus icon in the System Tray/Notification Area (by
the clock), choose 'Open Norton Antivirus'), click Options, then Instant Messenger then
uncheck MSN Instant Messenger and click OK.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"cary" > wrote in message ...
> Here you go. Thanks!
>
> AppName: msnmsgr.exe
> AppVer: 6.0.0.602
> ModName: ntdll.dll
> ModVer: 5.1.2600.1217
> Offset: 00009163
>
>
>
> >-----Original Message-----
> >Greetings Cary,
> >
> >What is the error message that pops up?
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >"Cary" > wrote in message
> ...
> >> I've seen several posts, including my own, where people
> >> are having problems with Messenger loading on an XP
> >> machine. I don't understand why you haven't responded
> to
> >> any of these. Maybe you just don't know the answer?
> If
> >> so, that's ok, just please state as such so that we
> don't
> >> feel left out as you answer all of the other posts.
> >>
> >> The problem again is that Messneger won't load. It
> used
> >> to. I've tried the 4.7 that came with XP and I've
> tried
> >> the 6.0 but they do the same thing - nothing. After a
> >> while a standard windows error message does pop-up.
> I've
> >> made sure the messenger service is running and that
> >> messenger is seleted in msconfig. What else could be
> >> causing it to fail? I've uninstalled and re-loaded
> >> several times to no avail. IE and other
> network/internet
> >> programs work fine.
> >>
> >> Also, if I log onto the same XP machine with another
> >> login Messenger works fine. Thus, I suspect there are
> >> specific user settings somewhere that have become
> >> corrupted and the uninstall/reinstall has no effect on
> >> resetting them.
> >>
> >> I am runnig Norton Anti-Virus but have disabled it and
> >> all other background apps to try and pinpoint the
> source
> >> of the problem -- no luck.
> >>
> >> Please provide some guidance as to what I might try to
> >> resolve this.
> >>
> >> Cheers,
> >> Cary
> >
> >
> >.
> >