One for Jonathan 'Guru' Kay please

[Russell Higgins]

Hi again Jon

I'm having a few problems with Windows Messenger 4.7.2009 in Win XP, when
booting. I'm running a permanently connected DG814 router and auto-login
when I start the PC. I also use Norton Internet Security 2003.

Messenger appears to try to connect then gives up. If I then right click and
try to connect to my account, I am presented with a message indicating
"Signing in to .NET Messenger Service failed because the password is
incorrect or the sign-in name does not exist. If you have forgotten your
password, click Help in the main window, and then click Help Topics."
[Retry][Cancel]

If I subsequently re-enter the password, it connects OK.

Interestingly enough, if I log out, without shutting down and then log in
again, Messenger connects fine, so it suggests some kind of timing issue
related to setting up the network when booting.

Any ideas on this one - all help greatly appreciated.

Regards,

Russ

[Jonathan Kay [MVP]]

Greetings Russell,

Firstly, since you're using Norton Internet Security 2003 (with NAV), Norton added a new
"instant messaging scanning" feature to Norton Antivirus 2003, which can conflict with
Messenger and cause this behavior. To stop it, open Norton Antivirus (Right-click on the
Norton Antivirus icon in the System Tray/Notification Area (by the clock), choose 'Open
Norton Antivirus'), click Options, then Instant Messenger then uncheck MSN Instant Messenger
and click OK.

If the problem persists after this, check your Internet Explorer Security settings -- open
Internet Explorer, click the Tools menu, then Internet Options, then Advanced tab, scroll to
the Security section, and verify that "Check for server certificate revocation" is unchecked.
Also verify that 'Use SSL 2.0' and Use SSL 3.0' is checked, then click OK.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com



"Russell Higgins" <russ@russellhigginsdotcom> wrote in message
...
> Hi again Jon
>
> I'm having a few problems with Windows Messenger 4.7.2009 in Win XP, when
> booting. I'm running a permanently connected DG814 router and auto-login
> when I start the PC. I also use Norton Internet Security 2003.
>
> Messenger appears to try to connect then gives up. If I then right click and
> try to connect to my account, I am presented with a message indicating
> "Signing in to .NET Messenger Service failed because the password is
> incorrect or the sign-in name does not exist. If you have forgotten your
> password, click Help in the main window, and then click Help Topics."
> [Retry][Cancel]
>
> If I subsequently re-enter the password, it connects OK.
>
> Interestingly enough, if I log out, without shutting down and then log in
> again, Messenger connects fine, so it suggests some kind of timing issue
> related to setting up the network when booting.
>
> Any ideas on this one - all help greatly appreciated.
>
> Regards,
>
> Russ
>
>

[Russell Higgins]

Thanks for the reply

I had forgotten about the Norton option - it is now unchecked but
unfortunately makes no difference. The Security options were OK and as you
stated.

Is there anything else I can try or it is just something I've got to live
with?

Cheers

Russ


"Jonathan Kay [MVP]" > wrote in message
...
> Greetings Russell,
>
> Firstly, since you're using Norton Internet Security 2003 (with NAV),
Norton added a new
> "instant messaging scanning" feature to Norton Antivirus 2003, which can
conflict with
> Messenger and cause this behavior. To stop it, open Norton Antivirus
(Right-click on the
> Norton Antivirus icon in the System Tray/Notification Area (by the clock),
choose 'Open
> Norton Antivirus'), click Options, then Instant Messenger then uncheck MSN
Instant Messenger
> and click OK.
>
> If the problem persists after this, check your Internet Explorer Security
settings -- open
> Internet Explorer, click the Tools menu, then Internet Options, then
Advanced tab, scroll to
> the Security section, and verify that "Check for server certificate
revocation" is unchecked.
> Also verify that 'Use SSL 2.0' and Use SSL 3.0' is checked, then click OK.
> ____________________________________________
> Jonathan Kay
> Windows MVP, Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
>
>
> "Russell Higgins" <russ@russellhigginsdotcom> wrote in message
> ...
> > Hi again Jon
> >
> > I'm having a few problems with Windows Messenger 4.7.2009 in Win XP,
when
> > booting. I'm running a permanently connected DG814 router and auto-login
> > when I start the PC. I also use Norton Internet Security 2003.
> >
> > Messenger appears to try to connect then gives up. If I then right click
and
> > try to connect to my account, I am presented with a message indicating
> > "Signing in to .NET Messenger Service failed because the password is
> > incorrect or the sign-in name does not exist. If you have forgotten your
> > password, click Help in the main window, and then click Help Topics."
> > [Retry][Cancel]
> >
> > If I subsequently re-enter the password, it connects OK.
> >
> > Interestingly enough, if I log out, without shutting down and then log
in
> > again, Messenger connects fine, so it suggests some kind of timing issue
> > related to setting up the network when booting.
> >
> > Any ideas on this one - all help greatly appreciated.
> >
> > Regards,
> >
> > Russ
> >
> >
>
>

[Jonathan Kay [MVP]]

Hi Russell,

I can't think of anything else that might be causing this -- there are occasions where
Messenger loads before Norton and as such, you see this message -- I had been informed that
this had been resolved in 2003, but it may be still an issue. You may just have to live with
this (unfortunately).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Russell Higgins" <russ@russellhigginsdotcom> wrote in message
.. .
> Thanks for the reply
>
> I had forgotten about the Norton option - it is now unchecked but
> unfortunately makes no difference. The Security options were OK and as you
> stated.
>
> Is there anything else I can try or it is just something I've got to live
> with?
>
> Cheers
>
> Russ
>
>
> "Jonathan Kay [MVP]" > wrote in message
> ...
> > Greetings Russell,
> >
> > Firstly, since you're using Norton Internet Security 2003 (with NAV),
> Norton added a new
> > "instant messaging scanning" feature to Norton Antivirus 2003, which can
> conflict with
> > Messenger and cause this behavior. To stop it, open Norton Antivirus
> (Right-click on the
> > Norton Antivirus icon in the System Tray/Notification Area (by the clock),
> choose 'Open
> > Norton Antivirus'), click Options, then Instant Messenger then uncheck MSN
> Instant Messenger
> > and click OK.
> >
> > If the problem persists after this, check your Internet Explorer Security
> settings -- open
> > Internet Explorer, click the Tools menu, then Internet Options, then
> Advanced tab, scroll to
> > the Security section, and verify that "Check for server certificate
> revocation" is unchecked.
> > Also verify that 'Use SSL 2.0' and Use SSL 3.0' is checked, then click OK.
> > ____________________________________________
> > Jonathan Kay
> > Windows MVP, Messenger
> > Associate Expert
> > http://www.microsoft.com/windowsxp/expertzone/
> > Messenger Resources - http://messenger.jonathankay.com
> >
> >
> >
> > "Russell Higgins" <russ@russellhigginsdotcom> wrote in message
> > ...
> > > Hi again Jon
> > >
> > > I'm having a few problems with Windows Messenger 4.7.2009 in Win XP,
> when
> > > booting. I'm running a permanently connected DG814 router and auto-login
> > > when I start the PC. I also use Norton Internet Security 2003.
> > >
> > > Messenger appears to try to connect then gives up. If I then right click
> and
> > > try to connect to my account, I am presented with a message indicating
> > > "Signing in to .NET Messenger Service failed because the password is
> > > incorrect or the sign-in name does not exist. If you have forgotten your
> > > password, click Help in the main window, and then click Help Topics."
> > > [Retry][Cancel]
> > >
> > > If I subsequently re-enter the password, it connects OK.
> > >
> > > Interestingly enough, if I log out, without shutting down and then log
> in
> > > again, Messenger connects fine, so it suggests some kind of timing issue
> > > related to setting up the network when booting.
> > >
> > > Any ideas on this one - all help greatly appreciated.
> > >
> > > Regards,
> > >
> > > Russ
> > >
> > >
> >
> >
>
>

[Jonathan Kay [MVP]]

Hi Russ,

You're very welcome, sorry I couldn't be of more assistance.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Russell Higgins" <russ@russellhigginsdotcom> wrote in message
...
> Oh well, thanks anyway for the inspiration Jonathan - it wouldn't surprise
> me if it is Norton - I've had a few other strange unrelated issues with it.
> The thing that puzzles me is that it had only been doing it for the last
> month or so - there was probably a program update for Norton through Live
> Update which broke something that was fine before.
>
> Thanks again for all your efforts within this group.
>
> Cheers,
>
> Russ
>
> "Jonathan Kay [MVP]" > wrote in message
> ...
> > Hi Russell,
> >
> > I can't think of anything else that might be causing this -- there are
> occasions where
> > Messenger loads before Norton and as such, you see this message -- I had
> been informed that
> > this had been resolved in 2003, but it may be still an issue. You may
> just have to live with
> > this (unfortunately).
> > ____________________________________________
> > Jonathan Kay
> > Windows MVP, Messenger
> > Associate Expert
> > http://www.microsoft.com/windowsxp/expertzone/
> > Messenger Resources - http://messenger.jonathankay.com
> >
> >
> > "Russell Higgins" <russ@russellhigginsdotcom> wrote in message
> > .. .
> > > Thanks for the reply
> > >
> > > I had forgotten about the Norton option - it is now unchecked but
> > > unfortunately makes no difference. The Security options were OK and as
> you
> > > stated.
> > >
> > > Is there anything else I can try or it is just something I've got to
> live
> > > with?
> > >
> > > Cheers
> > >
> > > Russ
> > >
> > >
> > > "Jonathan Kay [MVP]" > wrote in message
> > > ...
> > > > Greetings Russell,
> > > >
> > > > Firstly, since you're using Norton Internet Security 2003 (with NAV),
> > > Norton added a new
> > > > "instant messaging scanning" feature to Norton Antivirus 2003, which
> can
> > > conflict with
> > > > Messenger and cause this behavior. To stop it, open Norton Antivirus
> > > (Right-click on the
> > > > Norton Antivirus icon in the System Tray/Notification Area (by the
> clock),
> > > choose 'Open
> > > > Norton Antivirus'), click Options, then Instant Messenger then uncheck
> MSN
> > > Instant Messenger
> > > > and click OK.
> > > >
> > > > If the problem persists after this, check your Internet Explorer
> Security
> > > settings -- open
> > > > Internet Explorer, click the Tools menu, then Internet Options, then
> > > Advanced tab, scroll to
> > > > the Security section, and verify that "Check for server certificate
> > > revocation" is unchecked.
> > > > Also verify that 'Use SSL 2.0' and Use SSL 3.0' is checked, then click
> OK.
> > > > ____________________________________________
> > > > Jonathan Kay
> > > > Windows MVP, Messenger
> > > > Associate Expert
> > > > http://www.microsoft.com/windowsxp/expertzone/
> > > > Messenger Resources - http://messenger.jonathankay.com
> > > >
> > > >
> > > >
> > > > "Russell Higgins" <russ@russellhigginsdotcom> wrote in message
> > > > ...
> > > > > Hi again Jon
> > > > >
> > > > > I'm having a few problems with Windows Messenger 4.7.2009 in Win XP,
> > > when
> > > > > booting. I'm running a permanently connected DG814 router and
> auto-login
> > > > > when I start the PC. I also use Norton Internet Security 2003.
> > > > >
> > > > > Messenger appears to try to connect then gives up. If I then right
> click
> > > and
> > > > > try to connect to my account, I am presented with a message
> indicating
> > > > > "Signing in to .NET Messenger Service failed because the password is
> > > > > incorrect or the sign-in name does not exist. If you have forgotten
> your
> > > > > password, click Help in the main window, and then click Help
> Topics."
> > > > > [Retry][Cancel]
> > > > >
> > > > > If I subsequently re-enter the password, it connects OK.
> > > > >
> > > > > Interestingly enough, if I log out, without shutting down and then
> log
> > > in
> > > > > again, Messenger connects fine, so it suggests some kind of timing
> issue
> > > > > related to setting up the network when booting.
> > > > >
> > > > > Any ideas on this one - all help greatly appreciated.
> > > > >
> > > > > Regards,
> > > > >
> > > > > Russ
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>