Messenger 6.0 video OK, but no audio

[Sid9]

Video working OK both ways but no audio either way....any suggestions will
be appreciated!

[Jonathan Kay [MVP]]

Greetings Sid9,

A few things could be causing this. Firstly, both you and your contact may just need to go
through the Audio/Video Tuning Wizard again. To do so, open up the main Messenger window,
click the Tools menu, then Audio/Video Tuning Wizard.

Secondly, if either of you are behind a third-party firewall (Norton Firewall, Sygate, Mcafee
Firewall, ZoneAlarm, etc.) make sure that Messenger is set to 'Permit All', 'Allow All', or
that the firewall is set to 'Medium' (especially for ZoneAlarm).

Thirdly, if either you or your contact are using a router, the router must support either
Universal Plug and Play (UPnP) for audio to consistently work properly. A number of routers
now support UPnP, but they may need a firmware update. Check your router manufacturers
website to see if there's an update for UPnP, or simply reply back here with the brand and
model of the router and we can quickly check to see if UPnP is available.

Fourthly, if you're able to connect, just not hear each other, you might try turning off the
QoS Packet Scheduler. To do so, click Start, then click the Control Panel. If you're in
category view click Network and Internet connections then click Network Connections. Right
click your network/internet connection, then click Properties. Uncheck the QoS Packet
Scheduler, then reboot and try again..
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com



"Sid9" > wrote in message ...
> Video working OK both ways but no audio either way....any suggestions will
> be appreciated!
>
>

[Sid9]

Thank you for the prompt response.

We were never able to use netmeeting after both sides connect to the
internet through another computer.
The new Messenger has overcome this problem for the VIDEO, but not for
SOUND.

Does that add any more information that might narrow down the cause?

Thank you again!


"Jonathan Kay [MVP]" > wrote in message
...
> Greetings Sid9,
>
> A few things could be causing this. Firstly, both you and your contact
may just need to go
> through the Audio/Video Tuning Wizard again. To do so, open up the main
Messenger window,
> click the Tools menu, then Audio/Video Tuning Wizard.
>
> Secondly, if either of you are behind a third-party firewall (Norton
Firewall, Sygate, Mcafee
> Firewall, ZoneAlarm, etc.) make sure that Messenger is set to 'Permit
All', 'Allow All', or
> that the firewall is set to 'Medium' (especially for ZoneAlarm).
>
> Thirdly, if either you or your contact are using a router, the router must
support either
> Universal Plug and Play (UPnP) for audio to consistently work properly. A
number of routers
> now support UPnP, but they may need a firmware update. Check your router
manufacturers
> website to see if there's an update for UPnP, or simply reply back here
with the brand and
> model of the router and we can quickly check to see if UPnP is available.
>
> Fourthly, if you're able to connect, just not hear each other, you might
try turning off the
> QoS Packet Scheduler. To do so, click Start, then click the Control
Panel. If you're in
> category view click Network and Internet connections then click Network
Connections. Right
> click your network/internet connection, then click Properties. Uncheck
the QoS Packet
> Scheduler, then reboot and try again..
> ____________________________________________
> Jonathan Kay
> Windows MVP, Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
>
>
> "Sid9" > wrote in message
...
> > Video working OK both ways but no audio either way....any suggestions
will
> > be appreciated!
> >
> >
>
>

[Bob]

I am having the same problem. Can send files, can video
conference, but no audio. I am using a Linksys BEFW11S4
router. Sure wish I could get my audio working. Any
help or tips to get it working would be greatly
appreciated. I have the latest firmware on the router
and it has UDP forwarding on it but I don't really know
what to do to get audio working. I just tried putting my
computer IP in the DMZ hoping that would resolve it.

>-----Original Message-----
>Greetings Sid9,
>
>A few things could be causing this. Firstly, both you
and your contact may just need to go
>through the Audio/Video Tuning Wizard again. To do so,
open up the main Messenger window,
>click the Tools menu, then Audio/Video Tuning Wizard.
>
>Secondly, if either of you are behind a third-party
firewall (Norton Firewall, Sygate, Mcafee
>Firewall, ZoneAlarm, etc.) make sure that Messenger is
set to 'Permit All', 'Allow All', or
>that the firewall is set to 'Medium' (especially for
ZoneAlarm).
>
>Thirdly, if either you or your contact are using a
router, the router must support either
>Universal Plug and Play (UPnP) for audio to consistently
work properly. A number of routers
>now support UPnP, but they may need a firmware update.
Check your router manufacturers
>website to see if there's an update for UPnP, or simply
reply back here with the brand and
>model of the router and we can quickly check to see if
UPnP is available.
>
>Fourthly, if you're able to connect, just not hear each
other, you might try turning off the
>QoS Packet Scheduler. To do so, click Start, then click
the Control Panel. If you're in
>category view click Network and Internet connections
then click Network Connections. Right
>click your network/internet connection, then click
Properties. Uncheck the QoS Packet
>Scheduler, then reboot and try again..
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>
>"Sid9" > wrote in message
...
>> Video working OK both ways but no audio either
way....any suggestions will
>> be appreciated!
>>
>>
>
>
>.
>

[zulu]

"Jonathan Kay [MVP]" > wrote in message
...
> Greetings Sid9,
>
> A few things could be causing this. Firstly, both you and your contact
may just need to go
> through the Audio/Video Tuning Wizard again. To do so, open up the main
Messenger window,
> click the Tools menu, then Audio/Video Tuning Wizard.
>
> Secondly, if either of you are behind a third-party firewall (Norton
Firewall, Sygate, Mcafee
> Firewall, ZoneAlarm, etc.) make sure that Messenger is set to 'Permit
All', 'Allow All', or
> that the firewall is set to 'Medium' (especially for ZoneAlarm).
>
> Thirdly, if either you or your contact are using a router, the router must
support either
> Universal Plug and Play (UPnP) for audio to consistently work properly. A
number of routers
> now support UPnP, but they may need a firmware update. Check your router
manufacturers
> website to see if there's an update for UPnP, or simply reply back here
with the brand and
> model of the router and we can quickly check to see if UPnP is available.
>
> Fourthly, if you're able to connect, just not hear each other, you might
try turning off the
> QoS Packet Scheduler.

Even if both ends are using cable (broadband) and a network card?

zulu

> To do so, click Start, then click the Control Panel. If you're in
> category view click Network and Internet connections then click Network
Connections. Right
> click your network/internet connection, then click Properties. Uncheck
the QoS Packet
> Scheduler, then reboot and try again..
> ____________________________________________
> Jonathan Kay
> Windows MVP, Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
>
>
> "Sid9" > wrote in message
...
> > Video working OK both ways but no audio either way....any suggestions
will
> > be appreciated!
> >
> >
>
>

[Jone Tytlandsvik]

"Jonathan Kay [MVP]" > wrote in message
...

> Thirdly, if either you or your contact are using a router, the router must
support either
> Universal Plug and Play (UPnP) for audio to consistently work properly. A
number of routers
> now support UPnP, but they may need a firmware update. Check your router
manufacturers
> website to see if there's an update for UPnP, or simply reply back here
with the brand and
> model of the router and we can quickly check to see if UPnP is available.
>

So the "rumor" that 6.0 will work behind a router without UPnP is wrong
then?
Will 6.0 use the same port ranges as 4.7?

Jone.

[Jonathan Kay [MVP]]

Hi Sid9,

In order to establish an audio conversation in Messenger when a PC is using Internet access
provided through a NAT (that is, through another computer sharing an Internet connection),
the NAT must support Universal Plug and Play (UPnP). Currently via software NATs, the only
two that support UPnP, are the built-in Internet Connection Sharing in Windows XP, and
WinRoute 5.0. Both sides will need to have UPnP capable NATs in order for this to work.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Sid9" > wrote in message ...
> Thank you for the prompt response.
>
> We were never able to use netmeeting after both sides connect to the
> internet through another computer.
> The new Messenger has overcome this problem for the VIDEO, but not for
> SOUND.
>
> Does that add any more information that might narrow down the cause?
>
> Thank you again!
>
>
> "Jonathan Kay [MVP]" > wrote in message
> ...
> > Greetings Sid9,
> >
> > A few things could be causing this. Firstly, both you and your contact
> may just need to go
> > through the Audio/Video Tuning Wizard again. To do so, open up the main
> Messenger window,
> > click the Tools menu, then Audio/Video Tuning Wizard.
> >
> > Secondly, if either of you are behind a third-party firewall (Norton
> Firewall, Sygate, Mcafee
> > Firewall, ZoneAlarm, etc.) make sure that Messenger is set to 'Permit
> All', 'Allow All', or
> > that the firewall is set to 'Medium' (especially for ZoneAlarm).
> >
> > Thirdly, if either you or your contact are using a router, the router must
> support either
> > Universal Plug and Play (UPnP) for audio to consistently work properly. A
> number of routers
> > now support UPnP, but they may need a firmware update. Check your router
> manufacturers
> > website to see if there's an update for UPnP, or simply reply back here
> with the brand and
> > model of the router and we can quickly check to see if UPnP is available.
> >
> > Fourthly, if you're able to connect, just not hear each other, you might
> try turning off the
> > QoS Packet Scheduler. To do so, click Start, then click the Control
> Panel. If you're in
> > category view click Network and Internet connections then click Network
> Connections. Right
> > click your network/internet connection, then click Properties. Uncheck
> the QoS Packet
> > Scheduler, then reboot and try again..
> > ____________________________________________
> > Jonathan Kay
> > Windows MVP, Messenger
> > Associate Expert
> > http://www.microsoft.com/windowsxp/expertzone/
> > Messenger Resources - http://messenger.jonathankay.com
> >
> >
> >
> > "Sid9" > wrote in message
> ...
> > > Video working OK both ways but no audio either way....any suggestions
> will
> > > be appreciated!
> > >
> > >
> >
> >
>
>