Roderick Mabry
December 5th 03, 04:27 PM
Question #2 is my question as well.
The only thing I know is MSN Messenger (MSN-M)6.0 relies
on Windows Messenger (WM) 4.7 or later to be installed
(both on the same system) However, in a scenario last
week, I did have WM 4.7 installed along with MSN-M 6.0.
So I have the same question as #2 below.
Roderick
>-----Original Message-----
>Howdy! Howdy!
>
>Finally starting to spend a bit of time with Windows XP
>Professional. I like what I am seeing. Having a
problem
>with Remote Assistance. My boss has looked in the
>Knowledge Base and I have searched this NG. Have found
>nothing so I am turning to you...
>
>
>Question #1: When I am sitting at my desk and my boss
is
>sitting at his desk and we initiate Remote Assistance
via
>MSN Messenger v4.7 it works wonderfully. No issues.
>Better than pcAnywhere and VNC. However, it seems that
>there is a bit of a problem when trying to do this with
>a "remote" computer. If I sit at a "remote" computer (
>not attached to our LAN but connected to the Internet
via
>a serparate Cable Modem ) and my boss sits at his desk (
>attached to the LAN ) and I send a request via MSN
>Messenger v4.7 he receives it fine. He accepts just
>fine. However, there is a problem establishing the
>connection. The error is given that:
>
>Remote Assistance connection could not be established
>because the remote host name could not be resolved.
>Please try again.
>
>The Firewall ports are open to 3389...
>
>Anyone have any tips? We have several clients that are
>about 75 minutes awy from Roanoke and Remote Assistance
>would be a wonderful thing....
>
>
>Question #2: When you install MSN Messenger version 6.0
>on WINXP Pro systems and then try to use Remote
>Assistance ( both computers on the same LAN ) you are
>informed that the version is incorrect and invited to
>download the correct version. It turns out that it is
>MSN XP Messneger version 4.7...
>
>Dumb question of the day: any tips on how to ensure that
>we get the right version? I do not deal with any of the
>Messenger products and have been doing my best to get
rid
>of them when I see them. Now we have a legitimate
need.
>I do not want to tell my clients to go here to download
>this or that only to find out that we have download some
>other version...
>
>Thanks all,
>
>Cary
>
>.
>
The only thing I know is MSN Messenger (MSN-M)6.0 relies
on Windows Messenger (WM) 4.7 or later to be installed
(both on the same system) However, in a scenario last
week, I did have WM 4.7 installed along with MSN-M 6.0.
So I have the same question as #2 below.
Roderick
>-----Original Message-----
>Howdy! Howdy!
>
>Finally starting to spend a bit of time with Windows XP
>Professional. I like what I am seeing. Having a
problem
>with Remote Assistance. My boss has looked in the
>Knowledge Base and I have searched this NG. Have found
>nothing so I am turning to you...
>
>
>Question #1: When I am sitting at my desk and my boss
is
>sitting at his desk and we initiate Remote Assistance
via
>MSN Messenger v4.7 it works wonderfully. No issues.
>Better than pcAnywhere and VNC. However, it seems that
>there is a bit of a problem when trying to do this with
>a "remote" computer. If I sit at a "remote" computer (
>not attached to our LAN but connected to the Internet
via
>a serparate Cable Modem ) and my boss sits at his desk (
>attached to the LAN ) and I send a request via MSN
>Messenger v4.7 he receives it fine. He accepts just
>fine. However, there is a problem establishing the
>connection. The error is given that:
>
>Remote Assistance connection could not be established
>because the remote host name could not be resolved.
>Please try again.
>
>The Firewall ports are open to 3389...
>
>Anyone have any tips? We have several clients that are
>about 75 minutes awy from Roanoke and Remote Assistance
>would be a wonderful thing....
>
>
>Question #2: When you install MSN Messenger version 6.0
>on WINXP Pro systems and then try to use Remote
>Assistance ( both computers on the same LAN ) you are
>informed that the version is incorrect and invited to
>download the correct version. It turns out that it is
>MSN XP Messneger version 4.7...
>
>Dumb question of the day: any tips on how to ensure that
>we get the right version? I do not deal with any of the
>Messenger products and have been doing my best to get
rid
>of them when I see them. Now we have a legitimate
need.
>I do not want to tell my clients to go here to download
>this or that only to find out that we have download some
>other version...
>
>Thanks all,
>
>Cary
>
>.
>