Messenger difficulties

[Tim]

Hi,

I run Windows XP home and have installed Messenger 6
which I am pleased with. The version of Messenger that
Windows Xp came with (4.7 I think) has always sat quietly
in the background.... up until now. I disabled it from
the Start Menu accessed through msconfig and it has not
caused any problems, although my Norton Firewall informs
me that it tries to access the internet about every two
minutes of so, but still no problems.

I have recently installed a new piece of software and now
I receive the following warning message in a dialogue box
about every minute: "msmsgs.exe - Application Error" "The
instruction at 0x038.... referenced memory at "0x8f1...
The memory could not be "read". Click OK to terminate the
program".

Does anyone have any idea on how to solve this problem,
perhaps to close Messenger so it does not try to access
the internet but not remove it?

Thanks for your help.


Tim.

[Jonathan Kay [MVP]]

Greetings Tim,

You mentioned Norton Firewall -- Do you have Norton Antivirus 2003 installed as well? Norton
added a new "instant messaging scanning" feature to Norton Antivirus 2003, which can conflict
with Messenger and cause this behavior. To stop it, open Norton Antivirus (Right-click on the
Norton Antivirus icon in the System Tray/Notification Area (by the clock), choose 'Open
Norton Antivirus'), click Options, then Instant Messenger then uncheck MSN Instant Messenger
and click OK.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Tim" > wrote in message
...
> Hi,
>
> I run Windows XP home and have installed Messenger 6
> which I am pleased with. The version of Messenger that
> Windows Xp came with (4.7 I think) has always sat quietly
> in the background.... up until now. I disabled it from
> the Start Menu accessed through msconfig and it has not
> caused any problems, although my Norton Firewall informs
> me that it tries to access the internet about every two
> minutes of so, but still no problems.
>
> I have recently installed a new piece of software and now
> I receive the following warning message in a dialogue box
> about every minute: "msmsgs.exe - Application Error" "The
> instruction at 0x038.... referenced memory at "0x8f1...
> The memory could not be "read". Click OK to terminate the
> program".
>
> Does anyone have any idea on how to solve this problem,
> perhaps to close Messenger so it does not try to access
> the internet but not remove it?
>
> Thanks for your help.
>
>
> Tim.

[Tim]

Hi Jonathan,

Success! Your recommendation has stopped the alert
messages and we live in peace again!

Is this the only solution available to me can I ask? This
means that Messenger is now no longer protected with
Norton Anti-Virus which is probably quite important in
these times.

Thanks for your help. I am most grateful.

Tim.



>-----Original Message-----
>Greetings Tim,
>
>You mentioned Norton Firewall -- Do you have Norton
Antivirus 2003 installed as well? Norton
>added a new "instant messaging scanning" feature to
Norton Antivirus 2003, which can conflict
>with Messenger and cause this behavior. To stop it, open
Norton Antivirus (Right-click on the
>Norton Antivirus icon in the System Tray/Notification
Area (by the clock), choose 'Open
>Norton Antivirus'), click Options, then Instant
Messenger then uncheck MSN Instant Messenger
>and click OK.
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"Tim" > wrote in message
...
>> Hi,
>>
>> I run Windows XP home and have installed Messenger 6
>> which I am pleased with. The version of Messenger that
>> Windows Xp came with (4.7 I think) has always sat
quietly
>> in the background.... up until now. I disabled it from
>> the Start Menu accessed through msconfig and it has not
>> caused any problems, although my Norton Firewall
informs
>> me that it tries to access the internet about every two
>> minutes of so, but still no problems.
>>
>> I have recently installed a new piece of software and
now
>> I receive the following warning message in a dialogue
box
>> about every minute: "msmsgs.exe - Application
Error" "The
>> instruction at 0x038.... referenced memory at "0x8f1...
>> The memory could not be "read". Click OK to terminate
the
>> program".
>>
>> Does anyone have any idea on how to solve this problem,
>> perhaps to close Messenger so it does not try to access
>> the internet but not remove it?
>>
>> Thanks for your help.
>>
>>
>> Tim.
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Tim,

Actually your Messenger *is* still protected. You *DO NOT* loose any protection by turning
off this feature. All the feature does is simply scan files when you receive them (via
Messenger) before you actually run the file. Even with this "feature" off, when you run the
file you just received, the normal Norton engine will scan it anyway. This is a convenience
feature only -- it does not make you any less protected.

To answer your question however, this is the only solution to this problem (besides removing
Norton completely).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Tim" > wrote in message
...
> Hi Jonathan,
>
> Success! Your recommendation has stopped the alert
> messages and we live in peace again!
>
> Is this the only solution available to me can I ask? This
> means that Messenger is now no longer protected with
> Norton Anti-Virus which is probably quite important in
> these times.
>
> Thanks for your help. I am most grateful.
>
> Tim.
>
>
>
> >-----Original Message-----
> >Greetings Tim,
> >
> >You mentioned Norton Firewall -- Do you have Norton
> Antivirus 2003 installed as well? Norton
> >added a new "instant messaging scanning" feature to
> Norton Antivirus 2003, which can conflict
> >with Messenger and cause this behavior. To stop it, open
> Norton Antivirus (Right-click on the
> >Norton Antivirus icon in the System Tray/Notification
> Area (by the clock), choose 'Open
> >Norton Antivirus'), click Options, then Instant
> Messenger then uncheck MSN Instant Messenger
> >and click OK.
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >
> >"Tim" > wrote in message
> ...
> >> Hi,
> >>
> >> I run Windows XP home and have installed Messenger 6
> >> which I am pleased with. The version of Messenger that
> >> Windows Xp came with (4.7 I think) has always sat
> quietly
> >> in the background.... up until now. I disabled it from
> >> the Start Menu accessed through msconfig and it has not
> >> caused any problems, although my Norton Firewall
> informs
> >> me that it tries to access the internet about every two
> >> minutes of so, but still no problems.
> >>
> >> I have recently installed a new piece of software and
> now
> >> I receive the following warning message in a dialogue
> box
> >> about every minute: "msmsgs.exe - Application
> Error" "The
> >> instruction at 0x038.... referenced memory at "0x8f1...
> >> The memory could not be "read". Click OK to terminate
> the
> >> program".
> >>
> >> Does anyone have any idea on how to solve this problem,
> >> perhaps to close Messenger so it does not try to access
> >> the internet but not remove it?
> >>
> >> Thanks for your help.
> >>
> >>
> >> Tim.
> >
> >
> >.
> >

[Tim]

OK. Thanks Jonathan.

Thanks for answering that question and for your help with
this problem. I am very grateful to you.

Best Wishes,

Tim.


>-----Original Message-----
>Hi Tim,
>
>Actually your Messenger *is* still protected. You *DO
NOT* loose any protection by turning
>off this feature. All the feature does is simply scan
files when you receive them (via
>Messenger) before you actually run the file. Even with
this "feature" off, when you run the
>file you just received, the normal Norton engine will
scan it anyway. This is a convenience
>feature only -- it does not make you any less protected.
>
>To answer your question however, this is the only
solution to this problem (besides removing
>Norton completely).
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"Tim" > wrote in message
...
>> Hi Jonathan,
>>
>> Success! Your recommendation has stopped the alert
>> messages and we live in peace again!
>>
>> Is this the only solution available to me can I ask?
This
>> means that Messenger is now no longer protected with
>> Norton Anti-Virus which is probably quite important in
>> these times.
>>
>> Thanks for your help. I am most grateful.
>>
>> Tim.
>>
>>
>>
>> >-----Original Message-----
>> >Greetings Tim,
>> >
>> >You mentioned Norton Firewall -- Do you have Norton
>> Antivirus 2003 installed as well? Norton
>> >added a new "instant messaging scanning" feature to
>> Norton Antivirus 2003, which can conflict
>> >with Messenger and cause this behavior. To stop it,
open
>> Norton Antivirus (Right-click on the
>> >Norton Antivirus icon in the System Tray/Notification
>> Area (by the clock), choose 'Open
>> >Norton Antivirus'), click Options, then Instant
>> Messenger then uncheck MSN Instant Messenger
>> >and click OK.
>> >____________________________________________
>> >Jonathan Kay
>> >Windows MVP, Messenger
>> >Associate Expert
>> >http://www.microsoft.com/windowsxp/expertzone/
>> >Messenger Resources - http://messenger.jonathankay.com
>> >
>> >
>> >"Tim" > wrote in message
>> ...
>> >> Hi,
>> >>
>> >> I run Windows XP home and have installed Messenger 6
>> >> which I am pleased with. The version of Messenger
that
>> >> Windows Xp came with (4.7 I think) has always sat
>> quietly
>> >> in the background.... up until now. I disabled it
from
>> >> the Start Menu accessed through msconfig and it has
not
>> >> caused any problems, although my Norton Firewall
>> informs
>> >> me that it tries to access the internet about every
two
>> >> minutes of so, but still no problems.
>> >>
>> >> I have recently installed a new piece of software
and
>> now
>> >> I receive the following warning message in a
dialogue
>> box
>> >> about every minute: "msmsgs.exe - Application
>> Error" "The
>> >> instruction at 0x038.... referenced memory
at "0x8f1...
>> >> The memory could not be "read". Click OK to
terminate
>> the
>> >> program".
>> >>
>> >> Does anyone have any idea on how to solve this
problem,
>> >> perhaps to close Messenger so it does not try to
access
>> >> the internet but not remove it?
>> >>
>> >> Thanks for your help.
>> >>
>> >>
>> >> Tim.
>> >
>> >
>> >.
>> >
>
>
>.
>

[Jonathan Kay [MVP]]

Hi Tim,

You're very welcome=)
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Tim" > wrote in message
...
> OK. Thanks Jonathan.
>
> Thanks for answering that question and for your help with
> this problem. I am very grateful to you.
>
> Best Wishes,
>
> Tim.
>
>
> >-----Original Message-----
> >Hi Tim,
> >
> >Actually your Messenger *is* still protected. You *DO
> NOT* loose any protection by turning
> >off this feature. All the feature does is simply scan
> files when you receive them (via
> >Messenger) before you actually run the file. Even with
> this "feature" off, when you run the
> >file you just received, the normal Norton engine will
> scan it anyway. This is a convenience
> >feature only -- it does not make you any less protected.
> >
> >To answer your question however, this is the only
> solution to this problem (besides removing
> >Norton completely).
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >
> >"Tim" > wrote in message
> ...
> >> Hi Jonathan,
> >>
> >> Success! Your recommendation has stopped the alert
> >> messages and we live in peace again!
> >>
> >> Is this the only solution available to me can I ask?
> This
> >> means that Messenger is now no longer protected with
> >> Norton Anti-Virus which is probably quite important in
> >> these times.
> >>
> >> Thanks for your help. I am most grateful.
> >>
> >> Tim.
> >>
> >>
> >>
> >> >-----Original Message-----
> >> >Greetings Tim,
> >> >
> >> >You mentioned Norton Firewall -- Do you have Norton
> >> Antivirus 2003 installed as well? Norton
> >> >added a new "instant messaging scanning" feature to
> >> Norton Antivirus 2003, which can conflict
> >> >with Messenger and cause this behavior. To stop it,
> open
> >> Norton Antivirus (Right-click on the
> >> >Norton Antivirus icon in the System Tray/Notification
> >> Area (by the clock), choose 'Open
> >> >Norton Antivirus'), click Options, then Instant
> >> Messenger then uncheck MSN Instant Messenger
> >> >and click OK.
> >> >____________________________________________
> >> >Jonathan Kay
> >> >Windows MVP, Messenger
> >> >Associate Expert
> >> >http://www.microsoft.com/windowsxp/expertzone/
> >> >Messenger Resources - http://messenger.jonathankay.com
> >> >
> >> >
> >> >"Tim" > wrote in message
> >> ...
> >> >> Hi,
> >> >>
> >> >> I run Windows XP home and have installed Messenger 6
> >> >> which I am pleased with. The version of Messenger
> that
> >> >> Windows Xp came with (4.7 I think) has always sat
> >> quietly
> >> >> in the background.... up until now. I disabled it
> from
> >> >> the Start Menu accessed through msconfig and it has
> not
> >> >> caused any problems, although my Norton Firewall
> >> informs
> >> >> me that it tries to access the internet about every
> two
> >> >> minutes of so, but still no problems.
> >> >>
> >> >> I have recently installed a new piece of software
> and
> >> now
> >> >> I receive the following warning message in a
> dialogue
> >> box
> >> >> about every minute: "msmsgs.exe - Application
> >> Error" "The
> >> >> instruction at 0x038.... referenced memory
> at "0x8f1...
> >> >> The memory could not be "read". Click OK to
> terminate
> >> the
> >> >> program".
> >> >>
> >> >> Does anyone have any idea on how to solve this
> problem,
> >> >> perhaps to close Messenger so it does not try to
> access
> >> >> the internet but not remove it?
> >> >>
> >> >> Thanks for your help.
> >> >>
> >> >>
> >> >> Tim.
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >