331953: Security Update (Windows XP)

[Ron]

Will not let me install this update, have tried many
times.

Keep getting this message: The following items failed to
install

[Torgeir Bakken (MVP)]

Ron wrote:

> Will not let me install this update, have tried many
> times.
>
> Keep getting this message: The following items failed to
> install

Hi

For WinXP, renaming or deleting the Catroot2 folder may solve the problem.

Go to http://support.microsoft.com/?scid=kb;en-us;326815

Follow the steps 6 to 8 in the Resolution section of above link (do a reboot
first so the computer is "fresh" before you do the steps).

Then try to install the update again.


The link above is for SP1, but the Catroot2 problem is now also surfacing in
recommended/critical updates and not only for the SP1 upgrade.


If that doesn't help, try this:

Check your "windows update.log" file for specific error code (the log file
is in your windows folder) and take look at this Web page:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/

--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter

[Benjamin Goodspeed]

Hello, I was having the same problem as Ron. I did follow
your instructions on what to do to correct the problem.
My question is...The instructions you supplied worked. In
your instructions you told us to follow the instructions
to change the catroot2 to the old catroot2...Do I have to
change the old catroot2 back to the 'original' catroot2?
Thanks for your instructions and help.
Ben

>-----Original Message-----
>Ron wrote:
>
>> Will not let me install this update, have tried many
>> times.
>>
>> Keep getting this message: The following items failed
to
>> install
>
>Hi
>
>For WinXP, renaming or deleting the Catroot2 folder may
solve the problem.
>
>Go to http://support.microsoft.com/?scid=kb;en-us;326815
>
>Follow the steps 6 to 8 in the Resolution section of
above link (do a reboot
>first so the computer is "fresh" before you do the
steps).
>
>Then try to install the update again.
>
>
>The link above is for SP1, but the Catroot2 problem is
now also surfacing in
>recommended/critical updates and not only for the SP1
upgrade.
>
>
>If that doesn't help, try this:
>
>Check your "windows update.log" file for specific error
code (the log file
>is in your windows folder) and take look at this Web
page:
>
>Windows Update Troubleshooter
>http://v4.windowsupdate.microsoft.com/troubleshoot/
>
>--
>torgeir
>Microsoft MVP Scripting and WMI, Porsgrunn Norway
>Administration scripting examples and an ONLINE version
of the 1328 page
>Scripting Guide:
http://www.microsoft.com/technet/scriptcenter
>
>
>.
>

[Torgeir Bakken (MVP)]

Benjamin Goodspeed wrote:

> Hello, I was having the same problem as Ron. I did follow
> your instructions on what to do to correct the problem.
> My question is...The instructions you supplied worked. In
> your instructions you told us to follow the instructions
> to change the catroot2 to the old catroot2...Do I have to
> change the old catroot2 back to the 'original' catroot2?
> Thanks for your instructions and help.

Hi

No, you should not do that. You can just delete the old catroot2 folder.

--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter