critical updates

[Cindy]

Hi,
I was unable to update two critical updates on my Windows
XP Pro. Message was update failure. Any suggestions out
there to make it work?

[Torgeir Bakken (MVP)]

Cindy wrote:

> Hi,
> I was unable to update two critical updates on my Windows
> XP Pro. Message was update failure. Any suggestions out
> there to make it work?

Hi

For WinXP, renaming or deleting the Catroot2 folder may solve the problem.

Go to http://support.microsoft.com/?scid=kb;en-us;326815

Follow the steps 6 to 8 in the Resolution section of above link (do a reboot
first so the computer is "fresh" before you do the steps).

Then try to install the update again.


The link above is for SP1, but the Catroot2 problem is now also surfacing in
recommended/critical updates and not only for the SP1 upgrade.


If that doesn't help, try this:

Check your windows update.log file for specific error code (the log file is in
your windows folder) and take look at this Web page:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/


--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter