Critical update 811493 prevents reboot

[arthur]

I installed this critical update from Microsoft and the computer won't
reboot during the restart. Why is this happening??

[Alex Nichol]

arthur wrote:

>I installed this critical update from Microsoft and the computer won't
>reboot during the restart. Why is this happening??

Probably a bad download - it is a fairly simple update though one with a
serous fault so i'd suggest leaving it anyway. See if you can get the
menu by hitting F8 as BIOS info goes to black screen, and so to Safe
Mode - there take the option for System Restore to the previous day's
restore point


--
Alex Nichol MS MVP (Windows - File Systems)
Bournemouth, U.K.

[Gerald Hilderink]

It's probably not a wrong download. I have the same problem. After
uninstalling the Q811493 the system restarts on reboot and never starts
Windows XP. I have the same problem with the Q328310 update.

"Alex Nichol" > wrote in message
...
> arthur wrote:
>
> >I installed this critical update from Microsoft and the computer won't
> >reboot during the restart. Why is this happening??
>
> Probably a bad download - it is a fairly simple update though one with a
> serous fault so i'd suggest leaving it anyway. See if you can get the
> menu by hitting F8 as BIOS info goes to black screen, and so to Safe
> Mode - there take the option for System Restore to the previous day's
> restore point
>
>
> --
> Alex Nichol MS MVP (Windows - File Systems)
> Bournemouth, U.K.