critical xp updates failed

[Tara]

For the last 2 days I have been trying to install the new
cridical updates for windows xp. Everytime I try to
install them it tells me it has failed. Is there
anything I can do to get them installed? Thanks.

[Jupiter Jones]

Tara;
Try this (catroot2 steps 6-8):
http://support.microsoft.com/?scid=kb;en-us;326815
Otherwise:
http://v4.windowsupdate.microsoft.com/troubleshoot/

--
Jupiter Jones
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"Tara" > wrote in message
...
> For the last 2 days I have been trying to install the new
> cridical updates for windows xp. Everytime I try to
> install them it tells me it has failed. Is there
> anything I can do to get them installed? Thanks.

[Torgeir Bakken (MVP)]

Tara wrote:

> For the last 2 days I have been trying to install the new
> cridical updates for windows xp. Everytime I try to
> install them it tells me it has failed. Is there
> anything I can do to get them installed? Thanks.

Hi

For WinXP, unless Q817287 is installed, renaming or deleting the Catroot2
folder may solve the problem.

Go to http://support.microsoft.com/?scid=kb;en-us;326815

Follow the steps 6 to 8 in the Resolution section of above link (do a reboot
first so the computer is "fresh" before you do the steps).

Then try to install the update again.

Disregard that the link above is for SP1, the Catroot2 problem is relevant for
other updates as well. The Catroot2 problem can be avoided by installing
Q817287:
http://support.microsoft.com/default.aspx?scid=kb;en-us;817287


If renaming or deleting the Catroot2 folder doesn't help, try this:

Check your "windows update.log" file for specific error code (the log file
is in your windows folder) and take look at this Web page:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/

--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter