Security Updates for XP

[Paul]

Have tried to install update #'s 810833 & 329170 on
countless occasions.Have tried all possible sequences
too...Norton on,Norton off,first one then the
other,swapping them...all to no avail!
HELP!!!

[Roger Abell [MVP]]

http://support.microsoft.com/?id=3D326815 =20
Try steps 6 - 8 then revisit WU=20
(yes, this is written for a different situation)=20

--=20
Roger=20

"Paul" > wrote in message =
...
> Have tried to install update #'s 810833 & 329170 on=20
> countless occasions.Have tried all possible sequences=20
> too...Norton on,Norton off,first one then the=20
> other,swapping them...all to no avail!
> HELP!!!

[Torgeir Bakken (MVP)]

Paul wrote:

> Have tried to install update #'s 810833 & 329170 on
> countless occasions.Have tried all possible sequences
> too...Norton on,Norton off,first one then the
> other,swapping them...all to no avail!

Hi

For WinXP, unless Q817287 is installed, renaming or deleting the Catroot2
folder may solve the problem.

Go to http://support.microsoft.com/?scid=kb;en-us;326815

Follow the steps 6 to 8 in the Resolution section of above link (do a reboot
first so the computer is "fresh" before you do the steps).

Then try to install the update again.

Disregard that the link above is for SP1, the Catroot2 problem is relevant for
other updates as well. The Catroot2 problem can be avoided by installing
Q817287:

Windows Update 643 Error and the Catalog Database
http://support.microsoft.com/default.aspx?scid=kb;en-us;817287


If renaming or deleting the Catroot2 folder doesn't help, try this:

Check your "windows update.log" file for specific error code (the log file
is in your windows folder) and take look at this Web page:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/



--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter