unable to install updates

[mailman219]

I have tried numerous times to install security updates
Q817287 critical update and 811493 security update but
they will not install. They downloaded but will not
install.
Then I get an email from Microsoft with an attachment
p182926_exe.dat telling me it's an important security
update and i need to install right away. However my virus
program is picking it up as a virus.
Please help

[Torgeir Bakken (MVP)]

mailman219 wrote:

> I have tried numerous times to install security updates
> Q817287 critical update and 811493 security update but
> they will not install. They downloaded but will not
> install.

First, I would not recommend installing 811493 (or install it, and if you
notice a system slowdown, remove it from Add/remove Programs in the Control
Panel).

For WinXP, unless Q817287 is installed, renaming or deleting the Catroot2
folder may solve the problem.

Go to http://support.microsoft.com/?scid=kb;en-us;326815

Follow the steps 6 to 8 in the Resolution section of above link (do a reboot
first so the computer is "fresh" before you do the steps).

Then try to install the update again.

Disregard that the link above is for SP1, the Catroot2 problem is relevant for
other updates as well. The Catroot2 problem can be avoided by installing
Q817287 (the one you have problems installing ;-)

Windows Update 643 Error and the Catalog Database
http://support.microsoft.com/default.aspx?scid=kb;en-us;817287


If renaming or deleting the Catroot2 folder doesn't help, try this:

Check your "windows update.log" file for specific error code (the log file
is in your windows folder) and take look at this Web page:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/


> Then I get an email from Microsoft with an attachment
> p182926_exe.dat telling me it's an important security
> update and i need to install right away. However my virus
> program is picking it up as a virus.
> Please help

It is a hoax. MS *never* sends out updates through e-mail.


--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter