Q817287 critical & Q811493 security updates

[carl]

While working in another program the message popped up on
the quick toolbar telling me that an update was ready to
be installed. I then completed what I was doing and then
clicked on the emblem and as it went through the self-
installment and left the screen I caught a glimpse of ,
I believe the second update still in progress, but the
shut down was completed and now when I download these
two, the down load proceeds quite rapidly and the
installment bar usually travels about 1/10 of the way
stops briefly then flashes off leaving the message that
the update was un succesful. Repeatedly. I even removed
all updates and reinstalled them,but to no avail.

[Torgeir Bakken (MVP)]

carl wrote:

> While working in another program the message popped up on
> the quick toolbar telling me that an update was ready to
> be installed. I then completed what I was doing and then
> clicked on the emblem and as it went through the self-
> installment and left the screen I caught a glimpse of ,
> I believe the second update still in progress, but the
> shut down was completed and now when I download these
> two, the down load proceeds quite rapidly and the
> installment bar usually travels about 1/10 of the way
> stops briefly then flashes off leaving the message that
> the update was un succesful. Repeatedly. I even removed
> all updates and reinstalled them,but to no avail.

Hi

First, I would not recommend installing 811493 (or install it, and if you
notice a system slowdown, remove it from Add/remove Programs in the Control
Panel instead of doing a system restore).

For get Windows Update to work again, renaming or deleting the Catroot2 folder
may solve the problem.

Go to http://support.microsoft.com/?scid=kb;en-us;326815

Follow the steps 6 to 8 in the Resolution section of above link (do a reboot
first so the computer is "fresh" before you do the steps).

Then try to install the update again.

Disregard that the link above is for SP1, the Catroot2 problem is relevant for
other updates as well. The Catroot2 problem can be avoided by installing
Q817287 (the one you have problems installing ;-)

Windows Update 643 Error and the Catalog Database
http://support.microsoft.com/default.aspx?scid=kb;en-us;817287


If renaming or deleting the Catroot2 folder doesn't help, try this:

Check your "windows update.log" file for specific error code (the log file
is in your windows folder) and take look at this Web page:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/


--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter