Critical Updates

[Ed]

I get notified via MS "updates" that two critical updates
need to be included in WinXP. They are 811493-Security
Update and Q817287-Critical Update, (Catalogue Database
Corruption MS Windows). They download OK but in the
process of installation, they both fail to install.
Any suggestions or help would be appreciated.

[Torgeir Bakken (MVP)]

Ed wrote:

> I get notified via MS "updates" that two critical updates
> need to be included in WinXP. They are 811493-Security
> Update and Q817287-Critical Update, (Catalogue Database
> Corruption MS Windows). They download OK but in the
> process of installation, they both fail to install.
> Any suggestions or help would be appreciated.

Hi

First, I would not recommend installing 811493, or install it, and if you
notice a system slowdown, remove it from Add/Remove Programs in the Control
Panel instead of doing a system restore. If you get a warning that other
installs may stop working if you remove it, just ignore it.

For get Windows Update to work again, renaming or deleting the Catroot2 folder
may solve the problem.

Go to http://support.microsoft.com/?scid=kb;en-us;326815

Follow the steps 6 to 8 in the Resolution section of above link (do a reboot
first so the computer is "fresh" before you do the steps).

Then try to install the update again.

Disregard that the link above is for SP1, the Catroot2 problem is relevant for
other updates as well. The Catroot2 problem can be avoided by installing
Q817287 (the one you have problems installing ;-)

Windows Update 643 Error and the Catalog Database
http://support.microsoft.com/default.aspx?scid=kb;en-us;817287


If renaming or deleting the Catroot2 folder doesn't help, try this:

Check your "windows update.log" file for specific error code (the log file
is in your windows folder) and take look at this Web page:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/

--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter

[Kevin Weilbacher]

Torgeir -- I've installed 811493 on all my XP Pro workstations with no
impact to throughput. Are you sure it's not an A/V related issue with your
system?
-kw

"Torgeir Bakken (MVP)" > wrote in message
...
> Ed wrote:
>
> > I get notified via MS "updates" that two critical updates
> > need to be included in WinXP. They are 811493-Security
> > Update and Q817287-Critical Update, (Catalogue Database
> > Corruption MS Windows). They download OK but in the
> > process of installation, they both fail to install.
> > Any suggestions or help would be appreciated.
>
> Hi
>
> First, I would not recommend installing 811493, or install it, and if you
> notice a system slowdown, remove it from Add/Remove Programs in the
Control
> Panel instead of doing a system restore. If you get a warning that other
> installs may stop working if you remove it, just ignore it.
>
> For get Windows Update to work again, renaming or deleting the Catroot2
folder
> may solve the problem.
>
> Go to http://support.microsoft.com/?scid=kb;en-us;326815
>
> Follow the steps 6 to 8 in the Resolution section of above link (do a
reboot
> first so the computer is "fresh" before you do the steps).
>
> Then try to install the update again.
>
> Disregard that the link above is for SP1, the Catroot2 problem is relevant
for
> other updates as well. The Catroot2 problem can be avoided by installing
> Q817287 (the one you have problems installing ;-)
>
> Windows Update 643 Error and the Catalog Database
> http://support.microsoft.com/default.aspx?scid=kb;en-us;817287
>
>
> If renaming or deleting the Catroot2 folder doesn't help, try this:
>
> Check your "windows update.log" file for specific error code (the log file
> is in your windows folder) and take look at this Web page:
>
> Windows Update Troubleshooter
> http://v4.windowsupdate.microsoft.com/troubleshoot/
>
> --
> torgeir
> Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of the 1328 page
> Scripting Guide: http://www.microsoft.com/technet/scriptcenter
>
>

[Torgeir Bakken (MVP)]

Kevin Weilbacher wrote:

> Torgeir -- I've installed 811493 on all my XP Pro workstations with no
> impact to throughput. Are you sure it's not an A/V related issue with your
> system?

Hi

I don't know, I never installed it, did not see any point in the update for me.
But a *lot* of other people have problems with this update (the newsgroups have
been flooded with them) and MS is looking into it. There seems like the update
introduces a conflict with the real-time file protection for several anti-virus
products.


--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter