access my computer

[Harold]

I upgraded from Win98SE to Win XP Home. When I go thru
Start to open My Computer a screen comes up to install
Direcway Internet. I also need an Icon to open My
Computer on Desk Top.

[Michael Platts [MSFT]]

Hi Harold,

I'm not sure why the DirecWay install would start when you click on My
Computer on the Start Menu; perhaps someone else here has seen something
like that.

To get the My Computer icon on the desktop, right-click on the desktop
(background) and pick Properties. This will launch the Display Properties.
Click on the Desktop tab and then click the 'Customize Desktop' button.
There, you can pick what icons you would like to appear on the desktop.
Check the box next to 'My Computer' and OK your way back out.

Best regards,
Michael Platts, MCSE
Microsoft Product Support

NOTE: Please reply to the newsgroup and not directly to me. This allows
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This posting is provided "AS IS" without warranty either expressed or
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[Buz [MSFT]]

Try to uninstall this software(Direcway Internet) from add/remove programs
or try a cleanboot if you cannot find it.

We want to implement the Cleanboot process using MSCONFIG to rule out 3rd
party software as the cause of this issue. MSCONFIG from XP can also be used
on a Windows 2000 Pro or Server client.

Go to Start\Run type in Msconfig and press OK.
Go to the Startup tab.
Click on "Disable All"
Go to the Services Tab
Click on "Hide all Microsoft Services"
Uncheck the 3rd party services that are left
Press OK twice to reboot.

Once your computer is restarted see if the issue still occurs. if it still
does go to Msconfig and select Enable All on the startup tab.
If the issue does not occur go to the Startup tab and select items 4 at a
time or so with reboots in between to narrow down the exact item causing
your problem.

310353 How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/?id=310353

Buz Brodin
MCSE NT4 / Win2K
Microsoft Enterprise Domain Support

"Please do not send e-mail directly to this alias. This alias is for
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"Harold" > wrote in message
...
> I upgraded from Win98SE to Win XP Home. When I go thru
> Start to open My Computer a screen comes up to install
> Direcway Internet. I also need an Icon to open My
> Computer on Desk Top.