Q811493 hotfix

[Jack]

Last week I updated my Windows XP Home Edition OS via
Windows Update, installing the Q811493 update as suggested.
My system is now crawling, in fact so slow I was beginning
to think I may have hardware issues. That is, until I read
the article posted on Yahoo this a.m. which indicates that
many users are discovering this slowdown and that it
relates to the hotfix listed above. Microsoft has claimed
that no one has informed the help desk, but since I cannot
find the number anywhere (other than pay ones) I cannot
inform the help desk. The fix, according to users, is to
remove this patch. Microsoft says please don't, to inform
their help desk. This is my attempt to inform Microsoft
that I do have this slowdown issue, and it is so bad that I
had mostly quit using my laptop that runs Windows XP Home.
Is there going to be a fix, or do I follow the users
advice and remove that fix?

[Jupiter Jones]

Jack;
Some computers have issues with 811493 causing a slowdown, others do
not.
The issue seems to be a conflict with Windows Update 811493 and
antivirus applications.
Similar issues reported with McAfee, Norton, EZ Trust and possibly
others.
Uninstall 811493 from Control Panel Add/Remove Programs.

Microsoft has stated they are working on the cause, so hopefully we
will get some definitive solution real soon.

--
Jupiter Jones
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
Please respond to newsgroup only for everyone's benefit.


"Jack" > wrote in message
...
> Last week I updated my Windows XP Home Edition OS via
> Windows Update, installing the Q811493 update as suggested.
> My system is now crawling, in fact so slow I was beginning
> to think I may have hardware issues. That is, until I read
> the article posted on Yahoo this a.m. which indicates that
> many users are discovering this slowdown and that it
> relates to the hotfix listed above. Microsoft has claimed
> that no one has informed the help desk, but since I cannot
> find the number anywhere (other than pay ones) I cannot
> inform the help desk. The fix, according to users, is to
> remove this patch. Microsoft says please don't, to inform
> their help desk. This is my attempt to inform Microsoft
> that I do have this slowdown issue, and it is so bad that I
> had mostly quit using my laptop that runs Windows XP Home.
> Is there going to be a fix, or do I follow the users
> advice and remove that fix?

[Joe]

Thanks for the info, Jupiter. I use Norton AV & firewall
and my system also has slowed to a crawl (taking up to 10
seconds for basic prog's to load with a 1.6 ghz processor)
after installing the Q811493 hotfix. I was almost tempted
to remove the damned thing via Add/Remove but was worried
it'd drop my system back a week to the prior restore point
and I'll lose a lot of program updates. Anyone know if it
restores back to before the hotfix or just removes the
hotfix and retains everything else that's been updated
since? Hopefully we'll see a fix soon.

Joe

>-----Original Message-----
>Jack;
>Some computers have issues with 811493 causing a slowdown,
others do
>not.
>The issue seems to be a conflict with Windows Update
811493 and
>antivirus applications.
>Similar issues reported with McAfee, Norton, EZ Trust and
possibly
>others.
>Uninstall 811493 from Control Panel Add/Remove Programs.
>
>Microsoft has stated they are working on the cause, so
hopefully we
>will get some definitive solution real soon.
>
>--
>Jupiter Jones
>An easier way to read newsgroup messages:
>http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
>Please respond to newsgroup only for everyone's benefit.
>
>
>"Jack" > wrote in message
...
>> Last week I updated my Windows XP Home Edition OS via
>> Windows Update, installing the Q811493 update as suggested.
>> My system is now crawling, in fact so slow I was beginning
>> to think I may have hardware issues. That is, until I read
>> the article posted on Yahoo this a.m. which indicates that
>> many users are discovering this slowdown and that it
>> relates to the hotfix listed above. Microsoft has claimed
>> that no one has informed the help desk, but since I cannot
>> find the number anywhere (other than pay ones) I cannot
>> inform the help desk. The fix, according to users, is to
>> remove this patch. Microsoft says please don't, to inform
>> their help desk. This is my attempt to inform Microsoft
>> that I do have this slowdown issue, and it is so bad that I
>> had mostly quit using my laptop that runs Windows XP Home.
>> Is there going to be a fix, or do I follow the users
>> advice and remove that fix?
>
>
>.
>

[Torgeir Bakken (MVP)]

Joe wrote:

> Thanks for the info, Jupiter. I use Norton AV & firewall
> and my system also has slowed to a crawl (taking up to 10
> seconds for basic prog's to load with a 1.6 ghz processor)
> after installing the Q811493 hotfix. I was almost tempted
> to remove the damned thing via Add/Remove but was worried
> it'd drop my system back a week to the prior restore point
> and I'll lose a lot of program updates. Anyone know if it
> restores back to before the hotfix or just removes the
> hotfix and retains everything else that's been updated
> since?

Hi

When removing it using Add/Remove, it will only remove the hotfix and nothing
else.

If you get a warning that other installs may stop working if you remove it,
just ignore it.


--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter