changing/removing password

[Patti]

Daughter's bad ex-boyfriend put a administrator password
on nine year old grandson's Dell computer that runs
Windows XP. Grandson cannot access anything or load his
games, nothing. All disks that came with computer are
missing; otherwise wipe everything out and reload. Dell
says they cannot replace disk. Microsoft says because its
over a year old they do not have a replacement disc for
purchase. Please, please can someone help us get rid of
or get around this password!!?? We'd be forever grateful.

[Jupiter Jones]

Patti;
http://support.microsoft.com/default.aspx?scid=kb;EN-US;321305
Or
Reboot to Safe Mode, select Administrator, leave password blank.
Then go to User Accounts in Control Panel.
Select the user and change the password.
If you are using Windows XP Pro and have encrypted data, you may
permanently lose access to the encrypted data.

Here are other options:
http://www.wininternals.com/products/repairandrecovery/index.asp
http://www.sunbelt-software.com/product.cfm?id=265&affid=wxpnews

After this is resolved, take precautions to not lose the password.

Also search hard for the CDs, sooner or later they will be needed.
Without the CDs, the computer may turn into a poor boat anchor or door
stop.

--
Jupiter Jones
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
Please respond to newsgroup only for everyone's benefit.


"Patti" > wrote in message
...
> Daughter's bad ex-boyfriend put a administrator password
> on nine year old grandson's Dell computer that runs
> Windows XP. Grandson cannot access anything or load his
> games, nothing. All disks that came with computer are
> missing; otherwise wipe everything out and reload. Dell
> says they cannot replace disk. Microsoft says because its
> over a year old they do not have a replacement disc for
> purchase. Please, please can someone help us get rid of
> or get around this password!!?? We'd be forever grateful.