Q817287

[JWP]

Can't get it to install. Thought Q811493 might be the problem and so
uninstalled it (yes, my system is running faster, thank you), but 817287
still won't go in. Autoupdate still works for other updates. Any
suggestions?

[news-kuf4dwe4@spam-box.connectfree.co.uk]

"JWP" > wrote:
>Can't get it to install. Thought Q811493 might be the problem and so
>uninstalled it (yes, my system is running faster, thank you), but 817287
>still won't go in. Autoupdate still works for other updates. Any
>suggestions?

See:
Errors Occur When You Try to Install Updates from the Windows Update Web Site
http://support.microsoft.com/?kbid=817753

[Torgeir Bakken (MVP)]

JWP wrote:

> Can't get it to install. Thought Q811493 might be the problem and so
> uninstalled it (yes, my system is running faster, thank you), but 817287
> still won't go in. Autoupdate still works for other updates. Any
> suggestions?

Hi

For WinXP, renaming or deleting the Catroot2 folder may solve the problem.

Go to http://support.microsoft.com/?scid=kb;en-us;326815

Follow the steps 6 to 8 in the Resolution section of above link (do a reboot
first so the computer is "fresh" before you do the steps).

Then try to install the update again.

Disregard that the link above is for SP1, the Catroot2 problem is relevant for
other updates as well. The Catroot2 problem can be avoided by installing
Q817287 (the one you have problems installing).

Windows Update 643 Error and the Catalog Database
http://support.microsoft.com/default.aspx?scid=kb;en-us;817287


If renaming or deleting the Catroot2 folder doesn't help, try this:

Check your "windows update.log" file for specific error code (the log file
is in your windows folder) and take look at this Web page:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/


--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter

[Alex V.]

Thanks, worked like a charm!

wrote in message >...
> "JWP" > wrote:
> >Can't get it to install. Thought Q811493 might be the problem and so
> >uninstalled it (yes, my system is running faster, thank you), but 817287
> >still won't go in. Autoupdate still works for other updates. Any
> >suggestions?
>
> See:
> Errors Occur When You Try to Install Updates from the Windows Update Web Site
> http://support.microsoft.com/?kbid=817753

[JWP]

That did the trick, thanks.
> wrote in message
...
> "JWP" > wrote:
> >Can't get it to install. Thought Q811493 might be the problem and so
> >uninstalled it (yes, my system is running faster, thank you), but 817287
> >still won't go in. Autoupdate still works for other updates. Any
> >suggestions?
>
> See:
> Errors Occur When You Try to Install Updates from the Windows Update Web
Site
> http://support.microsoft.com/?kbid=817753