Email Problems

[Rose Parmley]

I updated my Windows XP and lost all the emails in my
inbox. I now cannot send emails. Any suggestions as to
how I can fix this problems? Thank you.

[Rick \Nutcase\ Rogers]

Hi Rose,

OLEXP: Mail Folders, Address Book, and E-mail Messages Are Missing After You
Upgrade to Microsoft Windows XP
http://support.microsoft.com/?kbid=313055

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Rose Parmley" > wrote in message
...
> I updated my Windows XP and lost all the emails in my
> inbox. I now cannot send emails. Any suggestions as to
> how I can fix this problems? Thank you.

[Gerry Cornell]

It could be that the option to "Compact messages in background" in =
Tools, Options, Maintenance has been selected. Deselect as it will =
corrupt folders.

The inability to send emails could be caused by a corrupted folders.dbx, =
outbox.dbx or sent items.dbx. First try File, Folder, Compact All whilst =
Offline.=20

If that fails to resolve the inability to send then you need to enable =
show hidden files. Start, Control Panel, Folder Options, View, Advanced =
Settings. Next enter Windows Explorer and select Search, All files and =
folders, enter "folders.dbx" without the quotes, select Local hard drive =
as source to be searched and click on Search. Delete the file. A new =
folder will be automatically generated when you restart Outlook Express. =
Repeat the process for "outbo*.dbx" and the "sent item*.dbx.=20

It is important to establish the location of your Store Folder as you =
need to make that you have the correct folders as you will probably have =
more than one Folders. dbx etc. The current Store Folder location can =
found by selecting Tools, Options, Maintenance, Store Folder. Take care =
to delete the current folders not the older folders with the same name. =
If you have compacted the current folders will have a current date / =
time stamp. Before deleting the Sent Items folder make sure you have =
copied the messages to another folder if you wish to retain the =
messages.

Further reading at:
http://www.tomsterdam.com/insideoe/problems/errors.htm#foldersdbx

See if this Knowledge Base Article helps withe missing emails.
OLEXP: Mail Folders, Address Book, and E-mail Messages Are Missing After =
You Upgrade to Microsoft Windows XP
http://support.microsoft.com/default.aspx?scid=3Dkb;en-us;313055&Product=3D=
oex


~~~~~~


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any=20
suggested solution worked for you.
http://dts-l.org/goodpost.htm
~~~~~~~~~~~~~~~~~~~~~~~~




"Rose Parmley" > wrote in message =
...
> I updated my Windows XP and lost all the emails in my=20
> inbox. I now cannot send emails. Any suggestions as to=20
> how I can fix this problems? Thank you.