Permission problems with Norton AV 2004

[JMJMJM]

I've have XP Pro and installed Norton AV 2004 Pro.
Whenever a limited user account logs in, they get the
following warning in a dialog box:

"Norton Antivirus Professional is not complete. You must
have
administrator privleges (sic) to complete the
configuration using the
Infomation Wizard."

I've been back and forth with Symantec and they now claim
that it is a problem with XP and I should contact MS
about it. While I disagree that it is a problem with XP,
I'm hoping that someone on this board have some ideas on
how to fix the problem. The rest of this message
describes additional info that might be helpful in
diagnosing the problem:

-I previously had Norton AV 2003 and did not have any
problems.
-I get the same behavior on two different machines
manufactured by two different manufacturers (HP and Dell)
and running two different copies of XP Pro (OEM and
purchased).
-I have worked with Symantec to "clean" re-install and to
set the "users" and "power users" permissions to full for
the folder that contains Norton AV 2004
-I do not use simple file sharing (turned off)

Any ideas would be greatly appreciated...

[R. McCarty]

I believe this is a Run Once type of function for each user.
What you might try, is cancel the operation. Then locate
the Information Wizard (.exe) and run it from the Limited
user's account but with alternate credentials (Administrator).
Once the thing is run one time, it will take it out of the Run
Once key and you should be set to go.

"JMJMJM" > wrote in message
...
> I've have XP Pro and installed Norton AV 2004 Pro.
> Whenever a limited user account logs in, they get the
> following warning in a dialog box:
>
> "Norton Antivirus Professional is not complete. You must
> have
> administrator privleges (sic) to complete the
> configuration using the
> Infomation Wizard."
>
> I've been back and forth with Symantec and they now claim
> that it is a problem with XP and I should contact MS
> about it. While I disagree that it is a problem with XP,
> I'm hoping that someone on this board have some ideas on
> how to fix the problem. The rest of this message
> describes additional info that might be helpful in
> diagnosing the problem:
>
> -I previously had Norton AV 2003 and did not have any
> problems.
> -I get the same behavior on two different machines
> manufactured by two different manufacturers (HP and Dell)
> and running two different copies of XP Pro (OEM and
> purchased).
> -I have worked with Symantec to "clean" re-install and to
> set the "users" and "power users" permissions to full for
> the folder that contains Norton AV 2004
> -I do not use simple file sharing (turned off)
>
> Any ideas would be greatly appreciated...
>
>

[CWatters]

"R. McCarty" > wrote in message
ink.net...
> I believe this is a Run Once type of function for each user.
> What you might try, is cancel the operation. Then locate
> the Information Wizard (.exe) and run it from the Limited
> user's account but with alternate credentials (Administrator).
> Once the thing is run one time, it will take it out of the Run
> Once key and you should be set to go.

or perhaps you could...

1) Log in as admin.
2) Change the limited accounts to admin accounts temporarily.
3) Log in to each one in turn and complete the Norton installation.
4) Log in as admin and put the other accounts back to limited status.