Won`t stay online

[eddy]

My Mom has windows XP and when she connects to inet,it
stays connected for about 1 or 2 minutes then disconnects.

She`s tried 3 different isp`s and they all do the same
thing.

The tx company has checked the tx lines and they`re
supposed to be good to go,so thats not it.

Where in XP do I look to see if this is a puter prob?

I know nothing about XP ,so please be specific.

( For all you non-amateur radio operators,tx=Telephone)

[Chuck]

On Wed, 24 Dec 2003 11:02:10 -0800, "eddy"
> wrote:

>My Mom has windows XP and when she connects to inet,it
>stays connected for about 1 or 2 minutes then disconnects.
>
>She`s tried 3 different isp`s and they all do the same
>thing.
>
>The tx company has checked the tx lines and they`re
>supposed to be good to go,so thats not it.
>
>Where in XP do I look to see if this is a puter prob?
>
>I know nothing about XP ,so please be specific.
>
>( For all you non-amateur radio operators,tx=Telephone)

Eddy,

If it's not a tx problem, there are two possibilities that come to
mind:
1) Spyware / virus infection.
2) Hardware (modem) defective.

Before trying to replace the modem (#2), check for spyware and
viruses. Have her immediately update her virus protection and do a
thorough scan. Also do a virus scan from:
http://housecall.trendmicro.com/

Next, check for spyware. Use Spybot S&D and HijackThis (both free),
and expert advice at SWI Forums. Complete instructions at:
http://forums.spywareinfo.com/index.php?showtopic=5187

Cheers,


Chuck
I hate spam - PLEASE get rid of the spam before emailing me!
Paranoia comes from experience - and is not necessarily a bad thing.

[MB]

Yeah, I'd guess the modem is connecting at an optimistically high rate,
considering your phone line quality, and then crapping out. My Intel
winmodem did that. I never found the string to limit it back, so I
ditched it for my trusty dusty rockwell.
The Intel connected at 53k and then died. The rockwell connects at 45k
and hangs in there.

mike
-0-----------

eddy wrote:
>
> My Mom has windows XP and when she connects to inet,it
> stays connected for about 1 or 2 minutes then disconnects.
>
> She`s tried 3 different isp`s and they all do the same
> thing.
>
> The tx company has checked the tx lines and they`re
> supposed to be good to go,so thats not it.
>
> Where in XP do I look to see if this is a puter prob?
>
> I know nothing about XP ,so please be specific.
>
> ( For all you non-amateur radio operators,tx=Telephone)