WindowsXP Firewall and Norton Internet Security

[Kay Waggoner]

I resently purchased an eMachines computer with
WindowsXP. I installed my Norton Internet Security 2002
program which includes anti-virus and firewall. When I do
my live updates, after I re-boot, my computer starts up,
then goes black, then re-boots again and tells me that
Microsoft has detected a serious problem. I sent the
error message to Microsoft and they came back with the
answer that the erro was caused by a Device Drive. They
suggested it might be because I installed software for a
firewall and anti-virus (which I had) and to notify the
manufacturer of the software (Symantec). I emailed
Symantec and they told me that the problem probably had
to do with my WindowsXP firewall vs. the Norton firewall.
They gave me a link to a Microsoft page telling me how to
dis-able the WindowsXP firewall, but when I tried to
follow the instructions from that page, I could not find
where to dis-able it. Can someone email me with step-by-
step instructions to do this task? I am not that computer
literate when it comes to the programs, so I really need
help or suggestions. Thanks. Kay.

[Bruce Chambers]

Greetings --

To enable/disable the built-in firewall, Start > Network
Connections > Right-click the connection > Properties > Advanced >
Protect my computer.....


Bruce Chambers

Help us help you:
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having both at once. -- RAH


"Kay Waggoner" > wrote in message
...
> I resently purchased an eMachines computer with
> WindowsXP. I installed my Norton Internet Security 2002
> program which includes anti-virus and firewall. When I do
> my live updates, after I re-boot, my computer starts up,
> then goes black, then re-boots again and tells me that
> Microsoft has detected a serious problem. I sent the
> error message to Microsoft and they came back with the
> answer that the erro was caused by a Device Drive. They
> suggested it might be because I installed software for a
> firewall and anti-virus (which I had) and to notify the
> manufacturer of the software (Symantec). I emailed
> Symantec and they told me that the problem probably had
> to do with my WindowsXP firewall vs. the Norton firewall.
> They gave me a link to a Microsoft page telling me how to
> dis-able the WindowsXP firewall, but when I tried to
> follow the instructions from that page, I could not find
> where to dis-able it. Can someone email me with step-by-
> step instructions to do this task? I am not that computer
> literate when it comes to the programs, so I really need
> help or suggestions. Thanks. Kay.