Meghan
December 5th 03, 07:59 PM
Hi Kay!
I've recently experienced the same kind of problem and,
long story short, also had to disable the XP firewall.
The instructions in the Knowledge Base were a
little "off" but here's how I did it on my computer (and
yes-it worked:)
Start->Control Panel->Network Connections->local area
connection->general tab->properties->advanced
tab...uncheck the "protect my computer..." box.
Hope this helps and good luck.
Meghan
>-----Original Message-----
>I resently purchased an eMachines computer with
>WindowsXP. I installed my Norton Internet Security 2002
>program which includes anti-virus and firewall. When I
do
>my live updates, after I re-boot, my computer starts up,
>then goes black, then re-boots again and tells me that
>Microsoft has detected a serious problem. I sent the
>error message to Microsoft and they came back with the
>answer that the erro was caused by a Device Drive. They
>suggested it might be because I installed software for a
>firewall and anti-virus (which I had) and to notify the
>manufacturer of the software (Symantec). I emailed
>Symantec and they told me that the problem probably had
>to do with my WindowsXP firewall vs. the Norton
firewall.
>They gave me a link to a Microsoft page telling me how
to
>dis-able the WindowsXP firewall, but when I tried to
>follow the instructions from that page, I could not find
>where to dis-able it. Can someone email me with step-by-
>step instructions to do this task? I am not that
computer
>literate when it comes to the programs, so I really need
>help or suggestions. Thanks. Kay.
>.
>
I've recently experienced the same kind of problem and,
long story short, also had to disable the XP firewall.
The instructions in the Knowledge Base were a
little "off" but here's how I did it on my computer (and
yes-it worked:)
Start->Control Panel->Network Connections->local area
connection->general tab->properties->advanced
tab...uncheck the "protect my computer..." box.
Hope this helps and good luck.
Meghan
>-----Original Message-----
>I resently purchased an eMachines computer with
>WindowsXP. I installed my Norton Internet Security 2002
>program which includes anti-virus and firewall. When I
do
>my live updates, after I re-boot, my computer starts up,
>then goes black, then re-boots again and tells me that
>Microsoft has detected a serious problem. I sent the
>error message to Microsoft and they came back with the
>answer that the erro was caused by a Device Drive. They
>suggested it might be because I installed software for a
>firewall and anti-virus (which I had) and to notify the
>manufacturer of the software (Symantec). I emailed
>Symantec and they told me that the problem probably had
>to do with my WindowsXP firewall vs. the Norton
firewall.
>They gave me a link to a Microsoft page telling me how
to
>dis-able the WindowsXP firewall, but when I tried to
>follow the instructions from that page, I could not find
>where to dis-able it. Can someone email me with step-by-
>step instructions to do this task? I am not that
computer
>literate when it comes to the programs, so I really need
>help or suggestions. Thanks. Kay.
>.
>