Problem loading windows update Update #Q817287

[Richard]

Hi,

I am running windoew XP Home edition. I used Wimdows
Update to load a number of Critical updates, one of them
being the critical Update Q817287. All of te Critical
updates dowloaded and installed successfully EXCEPT
Q817287/ I got a message saying that I should try re-
installing. A tried a few times. Rebooted etc. two
days later the same update downloaded automatically
while I was on-line. I tried installing it again with
the same results. HELP!

Thanks,


Rich

[Torgeir Bakken (MVP)]

Richard wrote:

> I am running windoew XP Home edition. I used Wimdows
> Update to load a number of Critical updates, one of them
> being the critical Update Q817287. All of te Critical
> updates dowloaded and installed successfully EXCEPT
> Q817287/ I got a message saying that I should try re-
> installing. A tried a few times. Rebooted etc. two
> days later the same update downloaded automatically
> while I was on-line. I tried installing it again with
> the same results. HELP!

Hi

For WinXP, renaming or deleting the Catroot2 folder may solve the problem.

Go to http://support.microsoft.com/?scid=kb;en-us;326815

Follow the steps 6 to 8 in the Resolution section of above link (do a reboot
first so the computer is "fresh" before you do the steps).

Then try to install the update again.

Disregard that the link above is for SP1, the Catroot2 problem is relevant for
other updates as well. The Catroot2 problem can be avoided by installing
Q817287 (the one you have problems installing ;-)

Windows Update 643 Error and the Catalog Database
http://support.microsoft.com/default.aspx?scid=kb;en-us;817287


If renaming or deleting the Catroot2 folder doesn't help, try this:

Check your "windows update.log" file for specific error code (the log file
is in your windows folder) and take look at this Web page:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/


--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter