windows XP not shutting down

[Emma]

I've recently installed all the critical updates (I think
there were about 3). And now the only way I can get my
computer to shut down (or re-start) is by pulling the
plug.

The on-off button doesn't work neither do the options
from the ctrl-alt-del window. It doesn't lock the
computer up - I can carry on working normally.

any help on this?

Emma

[Rick \Nutcase\ Rogers]

Hi Emma,

Have you tried uninstalling the new hotfixes yet? Check Add & Remove in the
Control Panel.

If it works, please post back with the hotfix you removed.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Emma" > wrote in message
...
> I've recently installed all the critical updates (I think
> there were about 3). And now the only way I can get my
> computer to shut down (or re-start) is by pulling the
> plug.
>
> The on-off button doesn't work neither do the options
> from the ctrl-alt-del window. It doesn't lock the
> computer up - I can carry on working normally.
>
> any help on this?
>
> Emma

[BruceM]

To shut down without pulling the plug, have you tried holding the button in
for 5 or 6 seconds?
BruceM

"Rick "Nutcase" Rogers" > wrote in message
...
> Hi Emma,
>
> Have you tried uninstalling the new hotfixes yet? Check Add & Remove in
the
> Control Panel.
>
> If it works, please post back with the hotfix you removed.
>
> --
> Best of Luck,
>
> Rick Rogers aka "Nutcase" MS-MVP - Win9x
> http://mvp.support.microsoft.com/
> Associate Expert - WinXP - Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Win98 Help - www.rickrogers.org
>
> "Emma" > wrote in message
> ...
> > I've recently installed all the critical updates (I think
> > there were about 3). And now the only way I can get my
> > computer to shut down (or re-start) is by pulling the
> > plug.
> >
> > The on-off button doesn't work neither do the options
> > from the ctrl-alt-del window. It doesn't lock the
> > computer up - I can carry on working normally.
> >
> > any help on this?
> >
> > Emma
>
>