Error message on installing software

[Jay Haywood]

I have a piece of software that requires a key code from
the manufacturer to run.
The software installs ok, but when I input the key code,
which you have to ring up and get, i get an error
message,
Run-time error '5', Invalid procedure call.

The software developer says that it is caused by the way
xp was installed on the pc and they cant help.

Any advice/ideas/tips?

I bought the pc new with xp pre-installed.

[Rick \Nutcase\ Rogers]

Hi Jay,

To put it mildly, they are full of bull - it's their software that is buggy,
not XP. They need to provide a solution, or you need to get your money back.
A runtime error in their program indicates bad coding on THIER part.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Jay Haywood" > wrote in message
...
> I have a piece of software that requires a key code from
> the manufacturer to run.
> The software installs ok, but when I input the key code,
> which you have to ring up and get, i get an error
> message,
> Run-time error '5', Invalid procedure call.
>
> The software developer says that it is caused by the way
> xp was installed on the pc and they cant help.
>
> Any advice/ideas/tips?
>
> I bought the pc new with xp pre-installed.