Problem with Windows XP start-up

[Ken Duran]

I preface this with the fact that I am a computer novice.
My daughter tried to download a screen saver from a web
site and during the process the computer froze.
Unfortunatly, she just shut off the computer. Now when I
start the computer I get an error screen. It says the
computer did not start correctly, a recent software or
hardware change may be causing a problem.(I have not
changed any software or hardware.)It gives options to
restart the system using Safe Mode, Last known good
configuration or start windows normally. If I select any
of the options it begins to start Windows then another
error screen comes up. It states A problem has been
detected and windows has been shut down to prevent damage
to your computer.

UNMOUNTABLE_BOOT_VOLUME

Check to make sure any new hardware or software is
properly installed.

Technical Information
***Stop:0X000000ED (0X867DC948, 0XC0000032, 0X00000000,
0X00000000)

I am at a loss on how to get Windows to restart. Help.

[Doug Knox MS-MVP]

http://support.microsoft.com/default.aspx?scid=kb;en-us;297185
"STOP 0x000000ED UNMOUNTABLE_BOOT_VOLUME" Error Message When You Restart
Your Computer or Upgrade to Windows XP

--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Associate Expert
ExpertZone - http://www.microsoft.com/windowsxp/expertzone
--------------------------------
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"Ken Duran" > wrote in message
...
> I preface this with the fact that I am a computer novice.
> My daughter tried to download a screen saver from a web
> site and during the process the computer froze.
> Unfortunatly, she just shut off the computer. Now when I
> start the computer I get an error screen. It says the
> computer did not start correctly, a recent software or
> hardware change may be causing a problem.(I have not
> changed any software or hardware.)It gives options to
> restart the system using Safe Mode, Last known good
> configuration or start windows normally. If I select any
> of the options it begins to start Windows then another
> error screen comes up. It states A problem has been
> detected and windows has been shut down to prevent damage
> to your computer.
>
> UNMOUNTABLE_BOOT_VOLUME
>
> Check to make sure any new hardware or software is
> properly installed.
>
> Technical Information
> ***Stop:0X000000ED (0X867DC948, 0XC0000032, 0X00000000,
> 0X00000000)
>
> I am at a loss on how to get Windows to restart. Help.

[Mike Truitt [Microsoft]]

Ken,

I would add to the previous post the Microsoft Knowledge Base article;
315403. (see below) To resolve this issue, boot to Recovery Console and
run "chkdsk /r". (without the quotation marks)

http://support.microsoft.com/default.aspx?scid=kb;en-us;315403

Best regards,

Mike Truitt
Microsoft Corporation