HTML Help crashes when the index tab is clicked

[Tom Bramble]

Hello....

Whenever I use MS HTML help (hh.exe) and click on the
index tab the program crashes. This happens whenever I
access hh.exe (whether its through iexplorer or notepad or
whatever). I am using windowsXP. Does anyone know how to
correct this problem? Thanks.

[Pete Lees]

Tom,

> Whenever I use MS HTML help (hh.exe) and click on the
> index tab the program crashes. This happens whenever I
> access hh.exe (whether its through iexplorer or notepad or
> whatever). I am using windowsXP.

Here are some things to try:

1) Delete the file hh.dat, which you should find in the following
subdirectory:

\Documents and Settings\%username%\Application Data\Microsoft\HTML Help

This is a database file that saves such session information as the
window position and favorites for the HTML Help viewer. If the file
has been corrupted then .chm files may behave erratically. Windows
will automatically re-create the file when you next open any .chm
file.

2) Empty your Temporary Internet Files (TIF) directory. A full TIF
directory can cause HTML Help files to misbehave.

3) Upgrade the runtime components used to display HTML Help files by
applying Microsoft Critical Update 811630, which is available from:

http://support.microsoft.com/?kbid=811630

4) Use MJ's Help Diagnostics to check that the HTML Help runtime
components are properly installed and registered on your machine.

http://helpware.net/downloads/index.htm#MJs

--
Pete (Microsoft Help MVP)

[Tom Bramble]

Pete,

You da man. Either the Temporary Internet Files or MJ's
Help Diagnostics worked because I had tried the other two
options you mentioned before I read your reply. Thanks
again!

TB


>-----Original Message-----
>Tom,
>
>> Whenever I use MS HTML help (hh.exe) and click on the
>> index tab the program crashes. This happens whenever I
>> access hh.exe (whether its through iexplorer or notepad
or
>> whatever). I am using windowsXP.
>
>Here are some things to try:
>
>1) Delete the file hh.dat, which you should find in the
following
>subdirectory:
>
>\Documents and Settings\%username%\Application
Data\Microsoft\HTML Help
>
>This is a database file that saves such session
information as the
>window position and favorites for the HTML Help viewer.
If the file
>has been corrupted then .chm files may behave
erratically. Windows
>will automatically re-create the file when you next open
any .chm
>file.
>
>2) Empty your Temporary Internet Files (TIF) directory. A
full TIF
>directory can cause HTML Help files to misbehave.
>
>3) Upgrade the runtime components used to display HTML
Help files by
>applying Microsoft Critical Update 811630, which is
available from:
>
>http://support.microsoft.com/?kbid=811630
>
>4) Use MJ's Help Diagnostics to check that the HTML Help
runtime
>components are properly installed and registered on your
machine.
>
>http://helpware.net/downloads/index.htm#MJs
>
>--
>Pete (Microsoft Help MVP)
>.
>