Norton Anti-virus Auto-protect not functioning

[Ray Yiu]

I have installed the Norton Utilities 2003, including Norton anti-virus in
both systems WinME & WinXP. But the auto-protect is not functioning.

1) I have scanned for anti-virus but no virus was found.
2) I have uninstalled the Norton Utilities 2003 and re-installed. Same case
happens.
Pls suggest what to do.

My computer has been infected with W32.Blaster.Worm and I run FixBlast.exe
to remove the worm - some files are deleted. However, afterwards, it is
found that it is unable to connect to the internet, send/receive e-mail even
though the system shows the broadband line is connected. Even re-install the
Windows, the problem still there. I would like to know how to solve the
problem. How to find out what files have been deleted?


--
Best Regards,
Ray Yiu

R&D Dept.
Electra HK Technologies Ltd
Tel: (852)-2210 6388 ext.156


Please visit our web site: http://www.electra-hk.com

[DL]

You may be better off contacting www.Symantec.com for support, that
said.......
Did you install NU after infection? if so and you cannot connect, NU will
not have been updated with latest virus deffinitions and as such may not be
able to detect. There is an option on the Symantec site to instigate an
online scan, I would suggest that you run this.
Did you follow all instructions on their site for removal of worm?,
including references to files that the worm alters/adds?
Is your XP connection firewall turned on?
David


"Ray Yiu" > wrote in message
...
> I have installed the Norton Utilities 2003, including Norton anti-virus in
> both systems WinME & WinXP. But the auto-protect is not functioning.
>
> 1) I have scanned for anti-virus but no virus was found.
> 2) I have uninstalled the Norton Utilities 2003 and re-installed. Same
case
> happens.
> Pls suggest what to do.
>
> My computer has been infected with W32.Blaster.Worm and I run FixBlast.exe
> to remove the worm - some files are deleted. However, afterwards, it is
> found that it is unable to connect to the internet, send/receive e-mail
even
> though the system shows the broadband line is connected. Even re-install
the
> Windows, the problem still there. I would like to know how to solve the
> problem. How to find out what files have been deleted?
>
>
> --
> Best Regards,
> Ray Yiu
>
> R&D Dept.
> Electra HK Technologies Ltd
> Tel: (852)-2210 6388 ext.156
>
>
> Please visit our web site: http://www.electra-hk.com
>
>
>
>

[Ray Yiu]

I re-install NU too after I found that it cannot connect to internet.
I did follow instructions on Symantec website to remove the worm.
I have checked the internet connection in both cases - XP connection
firewall On/Off.

Maybe I will give the Norton Antivirus and change to PC-Cillin. Any comment
?

Ray Yiu


"DL" > wrote in message
...
> You may be better off contacting www.Symantec.com for support, that
> said.......
> Did you install NU after infection? if so and you cannot connect, NU will
> not have been updated with latest virus deffinitions and as such may not
be
> able to detect. There is an option on the Symantec site to instigate an
> online scan, I would suggest that you run this.
> Did you follow all instructions on their site for removal of worm?,
> including references to files that the worm alters/adds?
> Is your XP connection firewall turned on?
> David
>
>
> "Ray Yiu" > wrote in message
> ...
> > I have installed the Norton Utilities 2003, including Norton anti-virus
in
> > both systems WinME & WinXP. But the auto-protect is not functioning.
> >
> > 1) I have scanned for anti-virus but no virus was found.
> > 2) I have uninstalled the Norton Utilities 2003 and re-installed. Same
> case
> > happens.
> > Pls suggest what to do.
> >
> > My computer has been infected with W32.Blaster.Worm and I run
FixBlast.exe
> > to remove the worm - some files are deleted. However, afterwards, it is
> > found that it is unable to connect to the internet, send/receive e-mail
> even
> > though the system shows the broadband line is connected. Even re-install
> the
> > Windows, the problem still there. I would like to know how to solve the
> > problem. How to find out what files have been deleted?
> >
> >
> > --
> > Best Regards,
> > Ray Yiu
> >
> > R&D Dept.
> > Electra HK Technologies Ltd
> > Tel: (852)-2210 6388 ext.156
> >
> >
> > Please visit our web site: http://www.electra-hk.com
> >
> >
> >
> >
>
>

[Moshup Trail]

Your problem is most likely NOT Norton AV. NAV regardless how good or bad
it is will not prevent you from getting to the net. More likely, some
damage has been done by the worm which is not repaired when you re-install
windows.

"Ray Yiu" > wrote in message
...
> I re-install NU too after I found that it cannot connect to internet.
> I did follow instructions on Symantec website to remove the worm.
> I have checked the internet connection in both cases - XP connection
> firewall On/Off.
>
> Maybe I will give the Norton Antivirus and change to PC-Cillin. Any
comment
> ?
>
> Ray Yiu
>
>
> "DL" > wrote in message
> ...
> > You may be better off contacting www.Symantec.com for support, that
> > said.......
> > Did you install NU after infection? if so and you cannot connect, NU
will
> > not have been updated with latest virus deffinitions and as such may not
> be
> > able to detect. There is an option on the Symantec site to instigate an
> > online scan, I would suggest that you run this.
> > Did you follow all instructions on their site for removal of worm?,
> > including references to files that the worm alters/adds?
> > Is your XP connection firewall turned on?
> > David
> >
> >
> > "Ray Yiu" > wrote in message
> > ...
> > > I have installed the Norton Utilities 2003, including Norton
anti-virus
> in
> > > both systems WinME & WinXP. But the auto-protect is not functioning.
> > >
> > > 1) I have scanned for anti-virus but no virus was found.
> > > 2) I have uninstalled the Norton Utilities 2003 and re-installed. Same
> > case
> > > happens.
> > > Pls suggest what to do.
> > >
> > > My computer has been infected with W32.Blaster.Worm and I run
> FixBlast.exe
> > > to remove the worm - some files are deleted. However, afterwards, it
is
> > > found that it is unable to connect to the internet, send/receive
e-mail
> > even
> > > though the system shows the broadband line is connected. Even
re-install
> > the
> > > Windows, the problem still there. I would like to know how to solve
the
> > > problem. How to find out what files have been deleted?
> > >
> > >
> > > --
> > > Best Regards,
> > > Ray Yiu
> > >
> > > R&D Dept.
> > > Electra HK Technologies Ltd
> > > Tel: (852)-2210 6388 ext.156
> > >
> > >
> > > Please visit our web site: http://www.electra-hk.com
> > >
> > >
> > >
> > >
> >
> >
>
>

[Malvern]

"Ray Yiu" > wrote in message
...
> I have installed the Norton Utilities 2003, including Norton anti-virus in
> both systems WinME & WinXP. But the auto-protect is not functioning.
>
> 1) I have scanned for anti-virus but no virus was found.
> 2) I have uninstalled the Norton Utilities 2003 and re-installed. Same
case
> happens.
> Pls suggest what to do.
>
> My computer has been infected with W32.Blaster.Worm and I run FixBlast.exe
> to remove the worm - some files are deleted. However, afterwards, it is
> found that it is unable to connect to the internet, send/receive e-mail
even
> though the system shows the broadband line is connected. Even re-install
the
> Windows, the problem still there. I would like to know how to solve the
> problem. How to find out what files have been deleted?
> --
> Best Regards,
> Ray Yiu
>
> R&D Dept.
> Electra HK Technologies Ltd
> Tel: (852)-2210 6388 ext.156
>
>
> Please visit our web site: http://www.electra-hk.com

Is it activated ? If the icon is in System Tray, right-click it and then
select "Open Norton Antivirus". In the window that appears, "Auto Protect"
should have a checkmark to the left and "On" should appear to right. If
not, mark it; If if it is and still no results, then previous posts apply.
The simplest is often the most problematic at times.

Malv

[DL]

If you cannot connect, using a different AV app will not help
If yr saying NU cannot connect to update then it will not find the latest
virus.
Though if you can connect thro IE then as prev suggested use symantec on
line scan
The WinXP firewall should be enabled
David

"Malvern" > wrote in message
...
>
> "Ray Yiu" > wrote in message
> ...
> > I have installed the Norton Utilities 2003, including Norton anti-virus
in
> > both systems WinME & WinXP. But the auto-protect is not functioning.
> >
> > 1) I have scanned for anti-virus but no virus was found.
> > 2) I have uninstalled the Norton Utilities 2003 and re-installed. Same
> case
> > happens.
> > Pls suggest what to do.
> >
> > My computer has been infected with W32.Blaster.Worm and I run
FixBlast.exe
> > to remove the worm - some files are deleted. However, afterwards, it is
> > found that it is unable to connect to the internet, send/receive e-mail
> even
> > though the system shows the broadband line is connected. Even re-install
> the
> > Windows, the problem still there. I would like to know how to solve the
> > problem. How to find out what files have been deleted?
> > --
> > Best Regards,
> > Ray Yiu
> >
> > R&D Dept.
> > Electra HK Technologies Ltd
> > Tel: (852)-2210 6388 ext.156
> >
> >
> > Please visit our web site: http://www.electra-hk.com
>
> Is it activated ? If the icon is in System Tray, right-click it and then
> select "Open Norton Antivirus". In the window that appears, "Auto
Protect"
> should have a checkmark to the left and "On" should appear to right. If
> not, mark it; If if it is and still no results, then previous posts apply.
> The simplest is often the most problematic at times.
>
> Malv
>
>