Unable to create dialer in Win XP

[Annie]

I have a ADSL modem and a dialup 56kbps modem. My PC as
inflected with virus, so I need to reload my OS again.
But after I reinstall my Win XP. I cannot create any
dialer. When I choose "setup my connection manually", the
next step should give us 3 options, 1 of them is connect
using dialup modem. But this option and the 2nd options is
grey-off. Only the 3rd options is enable. What should I do?

thanks.

[Robert L [MS-MVP]]

quoted from http://www25.brinkster.com/ChicagoTech
Connect using a dial-up modem or VPN option in the New Connection Wizard is
unavailable (gray out)
SYMPTOMS:
1) After installed SP1 for XP and then use the System Restore feature to
restore Windows to a state before the installation of the service pack.
2) After upgraded your computer to XP Pro from Win98, ME and XP Home. You
may experience the following symptoms: a) The Connect using a dial-up modem
or VPN option in the New Connection Wizard is unavailable (gray out). b) The
Network Connections folder is empty. c) ICS and ICF services do not start
because of a dependency failure. d) In the Event Viewer, you may get Event
ID: 7023, Event ID: 20035 or error 5 with Access is denied, Remote Access
Connection Manager failed to start because it could not create buffers or
Could not start the Remote Access Connection Manager service on Local
Computer.
Resolution: 1) To resolve this problem, reinstall SP1 for Windows XP. 2)
Delete the NextID value
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Telephony\Cards\
NextID, and then restart the computer. 3) Delete the Telephony key
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Telephony.

--
For more information, go to http://www25.brinkster.com/ChicagoTech

Don't send e-mail or reply to me except you need consulting services.
Posting on MS newsgroup will benefit all readers and you may get more help.

Robert Lin, MS-MVP, MCSE & CNE
Windows & Network Support, Tips and FAQs on
http://www25.brinkster.com/ChicagoTech
This posting is provided "AS IS" with no warranties.

"Annie" > wrote in message
...
> I have a ADSL modem and a dialup 56kbps modem. My PC as
> inflected with virus, so I need to reload my OS again.
> But after I reinstall my Win XP. I cannot create any
> dialer. When I choose "setup my connection manually", the
> next step should give us 3 options, 1 of them is connect
> using dialup modem. But this option and the 2nd options is
> grey-off. Only the 3rd options is enable. What should I do?
>
> thanks.
>

[Jerry Park]

Annie wrote:
> I have a ADSL modem and a dialup 56kbps modem. My PC as
> inflected with virus, so I need to reload my OS again.
> But after I reinstall my Win XP. I cannot create any
> dialer. When I choose "setup my connection manually", the
> next step should give us 3 options, 1 of them is connect
> using dialup modem. But this option and the 2nd options is
> grey-off. Only the 3rd options is enable. What should I do?
>
> thanks.
>

Right click My Computer, choose properties, click the Hardware Tab, then
click the Device Manager button.

Check your modem. See if it is listed. If it appears OK, right click on
it and choose properties. Then run a diagnostic to see if it is functioning.