Re: Cannot install USB Printer (EPSON)

[Cari \(MS-MVP\)]

Do a complete uninstall and reinstall of your printer.

There are three separate steps and all three must be complete for XP to
'see' the new drivers.

Disconnect the printer.

Go into the Control Panel, Add/Remove programs and uninstall any printer
software.

Then go to Printers & Faxes and right click and delete your printer.

Reboot the PC. Do NOT reconnect the printer. Go back to Printers & Faxes
in the Control Panel and from the toolbar, select File, Server Properties.

In the drivers tab, delete all the entries for the printer.

Reboot the PC. Do NOT reconnect the printer.

Download a new set of drivers from the printer manufacturer's website

Follow the instructions at the printer manufacturer's website and only
connect the printer when the software tells you to do so.

Cari
MS-MVP Windows Technologies - Printing
www.coribright.com

"Bill" > wrote in message
...
> I have a new COMPAQ Presario and am trying to connect an EPSON ink jet
printer
> to it. The installation always fails. I have looking in "Device Manager"
under
> "Universal Serial Bus controllers" and all is well - except that "USB
Printing
> Support" is not listed. Now here's the wierd part. The printer worked
just
> fine last week - I have not installed anything on the system except MS
patches
> and updates. I have done a search and found that "USBPrint.SYS" is in
> ...\system32\drivers and is a new version.
>
> Please help - I need to print some resumes.....
>
> Thanks,
> Bill
>