Cari \(MS-MVP\)
April 11th 03, 09:08 PM
Let's try a complete uninstall and reinstall:
There are three separate steps and all three must be complete for XP to
'see' the new drivers.
Disconnect the printer.
Go into the Control Panel, Add/Remove programs and uninstall any printer
software.
Then go to Printers & Faxes and right click and delete your printer.
Reboot the PC. Do NOT reconnect the printer. Go back to Printers & Faxes
in the Control Panel and from the toolbar, select File, Server Properties.
In the drivers tab, delete all the entries for the printer.
Reboot the PC. Do NOT reconnect the printer.
Download a new set of drivers from the printer manufacturer's website at
http://tinyurl.com/9c20
Follow the instructions at the printer manufacturer's website and only
connect the printer when the software tells you to do so.
How's it feeling now?
Cari
MS-MVP Windows Technologies - Printing
www.coribright.com
"geoff thornhill" > wrote in message
...
> Please help I,m not computer literate and I can,t get my
> printer to print.It has already been up and running,but
> then stopped printing.I have just uninstalled it and
> reinstalled it but again to avail.If I Wish to print a
> Email I Would highlight same but it will only print M S
> N.headings no message .or send through blank paper
> please advise
> Thanks Geoff
There are three separate steps and all three must be complete for XP to
'see' the new drivers.
Disconnect the printer.
Go into the Control Panel, Add/Remove programs and uninstall any printer
software.
Then go to Printers & Faxes and right click and delete your printer.
Reboot the PC. Do NOT reconnect the printer. Go back to Printers & Faxes
in the Control Panel and from the toolbar, select File, Server Properties.
In the drivers tab, delete all the entries for the printer.
Reboot the PC. Do NOT reconnect the printer.
Download a new set of drivers from the printer manufacturer's website at
http://tinyurl.com/9c20
Follow the instructions at the printer manufacturer's website and only
connect the printer when the software tells you to do so.
How's it feeling now?
Cari
MS-MVP Windows Technologies - Printing
www.coribright.com
"geoff thornhill" > wrote in message
...
> Please help I,m not computer literate and I can,t get my
> printer to print.It has already been up and running,but
> then stopped printing.I have just uninstalled it and
> reinstalled it but again to avail.If I Wish to print a
> Email I Would highlight same but it will only print M S
> N.headings no message .or send through blank paper
> please advise
> Thanks Geoff