xp fax - fatal error - retries exceeded

[jmh]

My XP Fax program which used to work, has mysteriously
stopped working. In the fax console it reports the error
to be 'fatal error - retries exceeded'. However the fax
never even dials on the modem any more. I currently use
adsl however testing the modem with a dial up connection
is sucessful, so it seems to be the fax program rather
than the modem. Any ideas?

[narthur]

"jmh" > wrote in message >...
> My XP Fax program which used to work, has mysteriously
> stopped working. In the fax console it reports the error
> to be 'fatal error - retries exceeded'. However the fax
> never even dials on the modem any more. I currently use
> adsl however testing the modem with a dial up connection
> is sucessful, so it seems to be the fax program rather
> than the modem. Any ideas?

Found this and worked for me. NA

From: Steven )
Subject: Re: Can't send a fax


View this article only
Newsgroups: microsoft.public.windowsxp.print_fax
Date: 2002-10-26 17:24:05 PST


I finally discovered the problem.

In Phone & Modem Options, the default location (in my
experience) has always been "New Location", and didn't
need to be changed, so I never worried about it. In my
Phone & Modem Options, for some reason, the location was
blank, and this prevented the software from using the
modem. All I needed to do was select "New Location".