Printer

[Shaz]

I cannot get my printer to print. It is loaded but
documents queue but wont print. Help please

[Cari \(MS-MVP\)]

Try a total uninstall and reinstall of the printer.....

There are three separate steps and all three must be complete for XP to
'see' the new drivers.

Disconnect the printer.

Go into the Control Panel, Add/Remove programs and uninstall any printer
software.

Then go to Printers & Faxes and right click and delete your printer.

Reboot the PC. Do NOT reconnect the printer. Go back to Printers & Faxes
in the Control Panel and from the toolbar, select File, Server Properties.

In the drivers tab, delete all the entries for the printer.

Reboot the PC. Do NOT reconnect the printer.

Download a new set of drivers from the printer manufacturer's website

Follow the instructions at the printer manufacturer's website and only
connect the printer when the software tells you to do so.

Cari
MS-MVP Windows Technologies - Printing
www.coribright.com

"Shaz" > wrote in message
...
> I cannot get my printer to print. It is loaded but
> documents queue but wont print. Help please