Can't Install Norton AV with Win XP

[steven@nospam.com]

A friends computer has been giving him problems.

I'm trying to install Norton Anti-Virus 2002, but
can't. The message I get is it can't be installed because
NAV is already on the computer and to remove NAV
before it can be reinstalled. But, NAV is not listed in
the Remove/Add programs list.

The hard drive doesn't have a virus. I later scanned it
using the latest free version of AVG.

Anyone know how to force an install of NAV?

The computer is a Comapq 1.8 GHZ with 512 MB of RAM.
The NAV 2002 CD came with the computer.

Steve

[Chris Lanier]

Contacting Norton will get you alot better support

> wrote in message
...
> A friends computer has been giving him problems.
>
> I'm trying to install Norton Anti-Virus 2002, but
> can't. The message I get is it can't be installed because
> NAV is already on the computer and to remove NAV
> before it can be reinstalled. But, NAV is not listed in
> the Remove/Add programs list.
>
> The hard drive doesn't have a virus. I later scanned it
> using the latest free version of AVG.
>
> Anyone know how to force an install of NAV?
>
> The computer is a Comapq 1.8 GHZ with 512 MB of RAM.
> The NAV 2002 CD came with the computer.
>
> Steve

[Will Denny]

Hi Steve

If the NAV install program says that NAV is already installed, then you =
have to take that as fact. Only Peter Norton knows how to install his =
own products <VBG>. Personally I wouldn't force an install of any =
Norton product.

Stick with AVG - it is free and won't let you down.

Will

> wrote in message =
...
> A friends computer has been giving him problems.
>=20
> I'm trying to install Norton Anti-Virus 2002, but
> can't. The message I get is it can't be installed because
> NAV is already on the computer and to remove NAV
> before it can be reinstalled. But, NAV is not listed in
> the Remove/Add programs list.
>=20
> The hard drive doesn't have a virus. I later scanned it
> using the latest free version of AVG.
>=20
> Anyone know how to force an install of NAV?
>=20
> The computer is a Comapq 1.8 GHZ with 512 MB of RAM.
> The NAV 2002 CD came with the computer.
>=20
> Steve


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.515 / Virus Database: 313 - Release Date: 01/09/2003

[Ed Felty]

Will Denny wrote:
> Hi Steve
>
> If the NAV install program says that NAV is already installed, then
> you have to take that as fact. Only Peter Norton knows how to
> install his own products <VBG>. Personally I wouldn't force an
> install of any Norton product.
>
> Stick with AVG - it is free and won't let you down.
>
> Will
>
> > wrote in message
> ...
>> A friends computer has been giving him problems.
>>
>> I'm trying to install Norton Anti-Virus 2002, but
>> can't. The message I get is it can't be installed because
>> NAV is already on the computer and to remove NAV
>> before it can be reinstalled. But, NAV is not listed in
>> the Remove/Add programs list.
>>
>> The hard drive doesn't have a virus. I later scanned it
>> using the latest free version of AVG.
>>
>> Anyone know how to force an install of NAV?
>>
>> The computer is a Comapq 1.8 GHZ with 512 MB of RAM.
>> The NAV 2002 CD came with the computer.
>>
>> Steve
>
>
> ---
> Outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.515 / Virus Database: 313 - Release Date: 01/09/2003

Go to the Symantec site and search for 'symclean.exe'. This will remove all
traces and allow for a fresh install.

Eddie in Colorado Springs

"The only reason I would take up exercising is so that I could hear heavy
breathing again."

[steven@nospam.com]

On Sun, 7 Sep 2003 13:50:40 -0600, "Ed Felty"
> wrote:

>Will Denny wrote:
>> Hi Steve
>>
>> If the NAV install program says that NAV is already installed, then
>> you have to take that as fact. Only Peter Norton knows how to
>> install his own products <VBG>. Personally I wouldn't force an
>> install of any Norton product.
>>
>> Stick with AVG - it is free and won't let you down.
>>
>> Will
>>
>> > wrote in message
>> ...
>>> A friends computer has been giving him problems.
>>>
>>> I'm trying to install Norton Anti-Virus 2002, but
>>> can't. The message I get is it can't be installed because
>>> NAV is already on the computer and to remove NAV
>>> before it can be reinstalled. But, NAV is not listed in
>>> the Remove/Add programs list.
>>>
>>> The hard drive doesn't have a virus. I later scanned it
>>> using the latest free version of AVG.
>>>
>>> Anyone know how to force an install of NAV?
>>>
>>> The computer is a Comapq 1.8 GHZ with 512 MB of RAM.
>>> The NAV 2002 CD came with the computer.
>>>
>>> Steve
>>
>>
>> ---
>> Outgoing mail is certified Virus Free.
>> Checked by AVG anti-virus system (http://www.grisoft.com).
>> Version: 6.0.515 / Virus Database: 313 - Release Date: 01/09/2003
>
>Go to the Symantec site and search for 'symclean.exe'. This will remove all
>traces and allow for a fresh install.
>
>Eddie in Colorado Springs
>
>"The only reason I would take up exercising is so that I could hear heavy
>breathing again."

Thanks. I'll it and a related program Symantec has.

Rnav2003.exe is a utility that helps you uninstall program files and
registry entries that were installed by NAV 5.0/2000/2001/2002/2003.
Only use Rnav2003.exe when you cannot uninstall NAV through Add/Remove
Programs.

[Ed Felty]

wrote:
>> On Sun, 7 Sep 2003 13:50:40 -0600, "Ed Felty"
>> > wrote:
>>
>>> Will Denny wrote:
>>>> Hi Steve
>>>>
>>>> If the NAV install program says that NAV is already installed, then
>>>> you have to take that as fact. Only Peter Norton knows how to
>>>> install his own products <VBG>. Personally I wouldn't force an
>>>> install of any Norton product.
>>>>
>>>> Stick with AVG - it is free and won't let you down.
>>>>
>>>> Will
>>>>
>>>> > wrote in message
>>>> ...
>>>>> A friends computer has been giving him problems.
>>>>>
>>>>> I'm trying to install Norton Anti-Virus 2002, but
>>>>> can't. The message I get is it can't be installed because
>>>>> NAV is already on the computer and to remove NAV
>>>>> before it can be reinstalled. But, NAV is not listed in
>>>>> the Remove/Add programs list.
>>>>>
>>>>> The hard drive doesn't have a virus. I later scanned it
>>>>> using the latest free version of AVG.
>>>>>
>>>>> Anyone know how to force an install of NAV?
>>>>>
>>>>> The computer is a Comapq 1.8 GHZ with 512 MB of RAM.
>>>>> The NAV 2002 CD came with the computer.
>>>>>
>>>>> Steve
>>>>
>>>>
>>>> ---
>>>> Outgoing mail is certified Virus Free.
>>>> Checked by AVG anti-virus system (http://www.grisoft.com).
>>>> Version: 6.0.515 / Virus Database: 313 - Release Date: 01/09/2003
>>>
>>> Go to the Symantec site and search for 'symclean.exe'. This will
>>> remove all traces and allow for a fresh install.
>>>
>>> Eddie in Colorado Springs
>>>
>>> "The only reason I would take up exercising is so that I could hear
>>> heavy breathing again."
>>
>> Thanks. I'll it and a related program Symantec has.
>>
>> Rnav2003.exe is a utility that helps you uninstall program files and
>> registry entries that were installed by NAV 5.0/2000/2001/2002/2003.
>> Only use Rnav2003.exe when you cannot uninstall NAV through
>> Add/Remove Programs.

That's a new one from the one time I had a problem...nice to know. Thanks.

Eddie in Colorado Springs

"The 'road to ruin' is always in good repair."

[The Reverend XP]

Cosidering AVG rates as one of the lowest quality Anti
Virus programs at numerous independent testers that's
quite brilliant advice Will. Norton Anti Virus is one of
the best products on the market today. While many other
Symantec products are in fact poor quality I will concede
that not all of their products rate quite so high. As for
the uninstall of Norton I recommend going>start\run and
type in regedit and then click edit\find and type in
Norton and then click find. Just remember that editing the
registry is usually the last resort but the most effective
and you must be sure that you only delete what you want.
Now if you see a Norton file on the left then right click
to highlight it and the click delete. Now click edit and
then find next. You may have to do this for several times
until you get a window telling you that it is done
searching the registry. You can also delete any Norton
entries in the right pane in similiar fashion. Good luck.

[Will Denny]

AVG has never let me down - catching any 'nasties' before they hit the =
HD. Any Norton product has the habit of screwing up a system without =
too much trouble. AVG is free, with free updates - NAV costs, what - a =
system re-install if you're unlucky.

To uninstall any Norton product 'completely' needs a manual editing of =
the Registry. Perhaps it is about time Peter Norton 'devised' a proper =
uninstall program for his products.

Will

"The Reverend XP" > wrote in message =
...
> Cosidering AVG rates as one of the lowest quality Anti=20
> Virus programs at numerous independent testers that's=20
> quite brilliant advice Will. Norton Anti Virus is one of=20
> the best products on the market today. While many other=20
> Symantec products are in fact poor quality I will concede=20
> that not all of their products rate quite so high. As for=20
> the uninstall of Norton I recommend going>start\run and=20
> type in regedit and then click edit\find and type in=20
> Norton and then click find. Just remember that editing the=20
> registry is usually the last resort but the most effective=20
> and you must be sure that you only delete what you want.=20
> Now if you see a Norton file on the left then right click=20
> to highlight it and the click delete. Now click edit and=20
> then find next. You may have to do this for several times=20
> until you get a window telling you that it is done=20
> searching the registry. You can also delete any Norton=20
> entries in the right pane in similiar fashion. Good luck.


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.515 / Virus Database: 313 - Release Date: 01/09/2003

[Jeff Hayes]

> wrote in message
...
> A friends computer has been giving him problems.
>
> I'm trying to install Norton Anti-Virus 2002, but
> can't. The message I get is it can't be installed because
> NAV is already on the computer and to remove NAV
> before it can be reinstalled. But, NAV is not listed in
> the Remove/Add programs list.
>
> The hard drive doesn't have a virus. I later scanned it
> using the latest free version of AVG.
>
> Anyone know how to force an install of NAV?
>
> The computer is a Comapq 1.8 GHZ with 512 MB of RAM.
> The NAV 2002 CD came with the computer.
>
> Steve ok look you can try this if you want two ok look in program files
frist ok then go through advanced search and make sure you find all the
programs ok take your time and find all of them this will help you in the
long run you can do what you need two with that program i would copy and
keep just in case you take the wrong thing out ok remember where you took
them out are they will not work ok write it down ok this will help later ok
then install bud ok your friend jeff