Raghavendra R [MSFT]
June 8th 03, 11:36 AM
[Was: Re: UPDATE: XP does not print faxes when set to auto print]
This looks more like a print related problem.
--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'
"Malcolm" > wrote in message
...
> Hello,
> I have made sure that the printer is shared for everyone.
> The user has no problem printing everything else, it is
> just the SYSTEM account on the PC with the Fax that cannot
> print to the network printere shared on another XPP PC
> that is the problem.
> I can leave the print job in the que for a week and it
> will not print. I have sent you the error messages,
> surley you can work out what the problem is.
> I have 15 years experience and am a current MCSE, so I
> have tried several things including:
> Removing/adding fax services
> using both Lexmark and MS print drivers
> captured the LPT1 port to the shared printer
> changed the fax service to use the administrator account
> to run, but the fax service would not start although it
> had been granted logon as service and admin rights. This
> was changed back to the system account.
> I plugged in the Lexmark printer into the Fax PC, this
> works fine and will print the received faxes.
>
> I can tell you the problem is that the SYSTEM account does
> not have permission to print on the shared printer. THIS
> IS THE PROBLEM. There is no way to change permissions as
> MS have not given much scope in changing permissions on a
> peer to peer network setup. You can only share or not
> share a printer, there is nowhere to change who can use
> the printer. While I might not be a XP expert, I do have
> a lot of experience with Win2k and NT and find XP VERY
> frustrating.
> Please help or I will be sending 2 copies of XPP back for
> a refund and we will go back to their existing Win2k Pro
> that has worked very well for years.
> Malcolm
> >-----Original Message-----
> >On a computer with printer, go to printers and faxes,
> right-click the
> >printer, go to properties > security page and give
> Everyone permission to
> >print. Let me know if this solves the problem. Also,
> while you are
> >receiving, keep a watch on 'Incoming' folder of fax
> console and note down
> >the status and extended status fields. The print action
> will be retried if
> >it fails once.
> >
> >--
> >Raghavendra R
> >Microsoft Printing, Imaging and Fax Team
> >This posting is provided "AS IS" with no warranties, and
> confers no rights.
> >Please do not send email directly to this alias. This
> alias is for newsgroup
> >purposes only.'
> >
> >"Malcolm" > wrote in message
> ...
> >> Hello,
> >> I have done more investigation on this problem and I can
> >> tell you that the problem seems to be related to the
> >> System Account privilages.
> >> When the fax is received I see the printjob in the
> >> printque, but it has the message "error-Printing".
> >> I tried to setup a new printer and capture the LPT1 port
> >> on the local PC to the network share. I can print a
> test
> >> page, but the Fax still has the error. On the event
> viewer
> >> on the local PC with the fax I get the following errors:
> >> Event ID:61
> >> xxxjob owned by SYSTEM failed to print. Win32 error code
> >> returned by the print processor: 3003 (0xbbb)
> >>
> >> Event ID: 32003
> >> The following error occured: Access is denied.
> >>
> >> Now I have looked everywhere to grant system rights to
> the
> >> SYSTEM account on the PC with the printer, but there
> does
> >> not appear to be anyway to do it.
> >>
> >> Please help, the client is VERY annoyed with XPP and I
> am
> >> tending to agree with them as this problem has not been
> >> addressed by MS and should be.
> >> This must be a problem that others are having as it is
> not
> >> an uncommon problem.
> >> Please help.
> >> Malcolm
> >>
> >>
> >>
> >> >-----Original Message-----
> >> >Hello,
> >> >I have XP Pro SP1 and it is setup to send and receive
> >> >faxes which it does alright. The Receive faxes are set
> >> to
> >> >print on a network laser printer, but when the fax is
> >> >received the fax does not print. It shows up in Fax
> >> >console and I can print it fine from there, but I need
> it
> >> >to print on recieve.
> >> >Any suggestions ?
> >> >The printer is a Lexmark Optra 1650 on TCPIP peer to
> peer
> >> >with another XPP PC.
> >> >Thanks
> >> >Mal
> >> >.
> >> >
> >
> >
> >.
> >
This looks more like a print related problem.
--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'
"Malcolm" > wrote in message
...
> Hello,
> I have made sure that the printer is shared for everyone.
> The user has no problem printing everything else, it is
> just the SYSTEM account on the PC with the Fax that cannot
> print to the network printere shared on another XPP PC
> that is the problem.
> I can leave the print job in the que for a week and it
> will not print. I have sent you the error messages,
> surley you can work out what the problem is.
> I have 15 years experience and am a current MCSE, so I
> have tried several things including:
> Removing/adding fax services
> using both Lexmark and MS print drivers
> captured the LPT1 port to the shared printer
> changed the fax service to use the administrator account
> to run, but the fax service would not start although it
> had been granted logon as service and admin rights. This
> was changed back to the system account.
> I plugged in the Lexmark printer into the Fax PC, this
> works fine and will print the received faxes.
>
> I can tell you the problem is that the SYSTEM account does
> not have permission to print on the shared printer. THIS
> IS THE PROBLEM. There is no way to change permissions as
> MS have not given much scope in changing permissions on a
> peer to peer network setup. You can only share or not
> share a printer, there is nowhere to change who can use
> the printer. While I might not be a XP expert, I do have
> a lot of experience with Win2k and NT and find XP VERY
> frustrating.
> Please help or I will be sending 2 copies of XPP back for
> a refund and we will go back to their existing Win2k Pro
> that has worked very well for years.
> Malcolm
> >-----Original Message-----
> >On a computer with printer, go to printers and faxes,
> right-click the
> >printer, go to properties > security page and give
> Everyone permission to
> >print. Let me know if this solves the problem. Also,
> while you are
> >receiving, keep a watch on 'Incoming' folder of fax
> console and note down
> >the status and extended status fields. The print action
> will be retried if
> >it fails once.
> >
> >--
> >Raghavendra R
> >Microsoft Printing, Imaging and Fax Team
> >This posting is provided "AS IS" with no warranties, and
> confers no rights.
> >Please do not send email directly to this alias. This
> alias is for newsgroup
> >purposes only.'
> >
> >"Malcolm" > wrote in message
> ...
> >> Hello,
> >> I have done more investigation on this problem and I can
> >> tell you that the problem seems to be related to the
> >> System Account privilages.
> >> When the fax is received I see the printjob in the
> >> printque, but it has the message "error-Printing".
> >> I tried to setup a new printer and capture the LPT1 port
> >> on the local PC to the network share. I can print a
> test
> >> page, but the Fax still has the error. On the event
> viewer
> >> on the local PC with the fax I get the following errors:
> >> Event ID:61
> >> xxxjob owned by SYSTEM failed to print. Win32 error code
> >> returned by the print processor: 3003 (0xbbb)
> >>
> >> Event ID: 32003
> >> The following error occured: Access is denied.
> >>
> >> Now I have looked everywhere to grant system rights to
> the
> >> SYSTEM account on the PC with the printer, but there
> does
> >> not appear to be anyway to do it.
> >>
> >> Please help, the client is VERY annoyed with XPP and I
> am
> >> tending to agree with them as this problem has not been
> >> addressed by MS and should be.
> >> This must be a problem that others are having as it is
> not
> >> an uncommon problem.
> >> Please help.
> >> Malcolm
> >>
> >>
> >>
> >> >-----Original Message-----
> >> >Hello,
> >> >I have XP Pro SP1 and it is setup to send and receive
> >> >faxes which it does alright. The Receive faxes are set
> >> to
> >> >print on a network laser printer, but when the fax is
> >> >received the fax does not print. It shows up in Fax
> >> >console and I can print it fine from there, but I need
> it
> >> >to print on recieve.
> >> >Any suggestions ?
> >> >The printer is a Lexmark Optra 1650 on TCPIP peer to
> peer
> >> >with another XPP PC.
> >> >Thanks
> >> >Mal
> >> >.
> >> >
> >
> >
> >.
> >